VP, Success Management - Portfolio Leader

About the role

This role will drive marketing initiatives focused on growth, customer acquisition, brand performance, and measurable demand creation. You will collaborate with analytics, product, creative, and commercial teams to turn market insights into scalable campaigns, testing strategies, and performance improvements. The position offers the opportunity to directly influence customer engagement, conversion performance, and revenue growth within a technology-driven environment.

Location: New York, NY - US based candidates only, no visa sponsorship available

Responsibilities

• Own health and growth of enterprise Life Sciences accounts
• Serve as an executive sponsor for critical customer issues
• Drive measurable customer outcomes using AI and data insights
• Ensure engagement within the Signature Success framework
• Establish metrics for customer health and performance
• Inspire and develop a high-performing Customer Success team
• Build strategic C-suite relationships for long-term partnerships

Qualifications

• 15+ years of experience in enterprise product management or Customer Success leadership
• 7+ years leading customer success teams with a matrixed structure
• 10+ years in enterprise software with CRM deployment expertise
• Proven track record in customer retention and portfolio expansion
• Experience influencing C-suite stakeholders in global organizations
• Strong business acumen and ability to create actionable success plans
• Passion for AI and digital transformation solutions
• Exceptional communication and cross-functional leadership skills

Benefits

• Support for work-life balance and personal growth
• AI tools to enhance productivity and impact
• Access to resources that encourage professional development
• Culture that values Trust, Innovation, Equality, and Sustainability

Pay

$266,800 – $426,900 annually