VP, Success Management - Portfolio Leader
About the role
then...
. - Responsibilities: there is a "Key Responsibilities" with subheadings: Customer Outcomes & Portfolio Leadership, Team Leadership & Talent Development, Executive Engagement & Stakeholder Management, Cross-Functional Collaboration & Strategy, Operational Excellence. Under each there are bullet-like sentences. We need to output- for any list of duties/requirements/benefits. Should we treat each bullet as
- ? The content is paragraphs with sentences; we can split each sentence into list items? Probably we should treat each bullet point as a list item. The posting uses bold headings then sentences. We can convert each sentence after colon into list items. Simpler: we can create a
- and each responsibility sentence as
- . We'll need to extract all responsibility sentences. Let's parse responsibilities section: "Customer Outcomes & Portfolio Leadership: Own the health, retention, adoption, and growth of a defined portfolio of enterprise Life Sciences accounts — including high-visibility Pharma and MedTech partners Serve as an executive sponsor and escalation point to ensure critical customer issues and roadblocks are resolved with operational rigor and quick turnaround Drive measurable customer outcomes across adoption, expansion, retention, and overall portfolio health — leveraging Agentforce, AI, and data-driven insights Ensure your team engages systematically within the Signature Success framework, driving maximum business value, smooth renewals, and high adoption of agentic AI capabilities Establish and scale customer health frameworks and metrics; own core business metrics including NNAOV, Attrition, CCR (Customer Consumed Revenue), and product adoption Listen closely to the specialized needs of Life Sciences organizations to create passionate brand promoters through exceptional user experiences and impactful Customer Highlights" "Team Leadership & Talent Development Build, sustain, and inspire a world-class team of enterprise Customer Success Managers who embody Salesforce values and focus intensely on customer health Hire, coach, and retain top talent; actively manage performance and career growth, empowering team members to do the best work of their careers Foster a vibrant, inclusive culture that inspires people to excel — actively modeling innovative AI workflows to relieve administrative burden and prioritize strategic deep work Build a culture of accountability, inclusion, and continuous growth Identify and develop future leaders within the organization" "Executive Engagement & Stakeholder Management Build and nurture deep, trusted C-suite relationships across top Pharma and MedTech accounts to solidify long-term strategic partnerships Act as a trusted advisor to customer executives, connecting Salesforce's innovation and Agentforce roadmap to customer business priorities and complex interdependencies Represent Salesforce as a thought leader and external ambassador in Life Sciences industry forums and executive engagements" "Cross-Functional Collaboration & Strategy Partner closely with Sales leadership (SVPs, EVPs, & Presidents) to align territory planning, execute joint growth strategies, and coordinate cross-functionally with Product, Alliances, and Customer Support Translate customer insights and market trends into product innovation and go-to-market strategy Drive alignment across regions and business units, advocating for customer priorities in product roadmaps and executive decision-making Partner with global SIs, ISVs, and strategic partners to amplify customer outcomes" "Operational Excellence Manage and achieve rigorous core business metrics: NNAOV, Attrition, product adoption, NPS/CSAT, and CSM productivity Implement scalable, repeatable methodologies and programs that allow the organization to do more with less over time, maintaining absolute metrics accountability Champion a customer-first operating model; leverage data, AI, and operational rigor to drive consistent and scalable customer success delivery" We'll output each line as
- .
Now Required Qualifications: list of bullet-like sentences. We'll output as
- each.
Required Qualifications list:
- 15+ years of professional experience running teams of senior consultants or leading a Services/Customer Success function in an enterprise product company delivering software-based solutions
- 7+ years of dedicated Customer Success leadership experience, with demonstrated success managing, coaching, and developing high-performing, matrixed enterprise teams
- 10+ years of enterprise software experience, with a detailed understanding of best practices for complex enterprise CRM, data, and IT deployments
- Proven track record of driving customer retention, adoption, and expansion across a large enterprise portfolio
- Experience engaging and influencing C-suite stakeholders across complex, global enterprise accounts; high executive presence and emotional intelligence
- Strong business and financial acumen; ability to translate customer business challenges into actionable success plans
- A strong passion for technology and digital transformation, specifically leveraging AI and data-driven insights to solve complex corporate challenges
- Demonstrated success operating in complex, matrixed organizations
- Exceptional communication, influencing, and cross-functional leadership skills
- Ability and willingness to travel up to 50% regionally for close alignment with customers and field leadership
- Bachelor's degree or equivalent relevant experience
Preferred Qualifications And Skills: list:
- Deep Life Sciences domain expertise strongly preferred — Pharma, Biotech, MedTech, R&D, or commercial operations; understanding of the regulated industry ecosystem is a strong differentiator
- Prior Salesforce product knowledge or experience leading CSM teams at a SaaS company
- Familiarity with Salesforce Customer Success methodologies (Signature Success, Accelerator, etc.)
- Experience building and scaling new teams or functions
- Experience leveraging AI tools and agentic workflows to drive team productivity and customer outcomes
Leadership Attributes: list of attributes (maybe we can include as a section? The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Leadership Attributes could be under Qualifications or Skills? Might be considered Skills. But we can include as a separate section "Leadership Attributes" if we want, but not in prescribed list. Better to incorporate into Skills or Qualifications. Since we have Required Qualifications and Preferred Qualifications And Skills, we could combine them into a "Qualifications" section (including both required and preferred) or separate Required and Preferred? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have a "Qualifications" section that includes both required and preferred? Or we could have "Requirements" for required qualifications and "Skills" for preferred qualifications and leadership attributes. Let's decide: Use "Requirements" for required qualifications (must-have). Use "Skills" for preferred qualifications and leadership attributes (nice-to-have). That seems logical.
Thus:
Requirements
- with required qualifications items.
- . Also mention "time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program." Could split.
Pay: posting includes salary range: "The typical base salary range for this position is $221,900 - $390,300 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $266,800 - $426,900 per year." So we have pay info. We'll create
Pay
with that info. Schedule: not mentioned. No schedule info. So we omit Schedule section. Also need to include About the role section. We must not repeat job title as heading. Not include Job ID etc. Remove boilerplate like accommodations, EEO, etc. We already omitted those. Now produce HTML fragment. Let's craft. About the role paragraph: combine the two paragraphs? The posting has "About The Role" then a paragraph similar to earlier about Salesforce being #1 AI CRM etc. Actually there is duplicate content: first paragraph after "About Salesforce" then again "About The Role" repeats similar. We need to preserve all substantive information, not invent or summarize away detail. So we should include both paragraphs? The first "About Salesforce" is generic company description; second "About The Role" repeats similar but also includes "We are seeking a dynamic and experienced Vice President, Customer Success...". We should include both as they are substantive. However the first "About Salesforce" appears earlier under "Job Details About Salesforce". That is also substantive. We'll include it as part of About the role? Might be better to have About the role section include both paragraphs. We'll just put them as
elements. Thus:
About the role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About The Role Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. We're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. We are seeking a dynamic and experienced Vice President, Customer Success to join our Account Success organization. This executive leader will have responsibility for leading, coaching, and scaling a high-performing team of Customer Success Managers (CSMs) within our premium Life Sciences portfolio. Your team will engage strategically with a premier book of enterprise pharmaceutical, biotech, and medical device accounts — guiding customers through our Signature Success framework to accelerate digital and AI-powered transformation, maximize ROI, and achieve long-term business value.
Now Responsibilities section. We'll outputResponsibilities
- with each responsibility sentence as
- . Need to ensure we capture all sentences. Let's list them: 1. Own the health, retention, adoption, and growth of a defined portfolio of enterprise Life Sciences accounts — including high-visibility Pharma and MedTech partners 2. Serve as an executive sponsor and escalation point to ensure critical customer issues and roadblocks are resolved with operational rigor and quick turnaround 3
Skills
- with preferred qualifications and leadership attributes items.
Leadership Attributes list:
- Thinks big — sets ambitious goals and inspires the team to reach them
- Uses data to drive decisions — comfortable with metrics, dashboards, and operational rigor
- Coaches and develops talent — genuinely invested in the growth of their team
- Leads with culture at the center — embodies Salesforce values of Trust, Customer Success, Innovation, Equality, and Sustainability
- Builds trust at every level — with customers, peers, and direct reports alike
Now Benefits: posting mentions benefits: "Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program." Also earlier: "Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best." So we have benefits description. We'll create
Benefits
- with each benefit as
- . Also mention "time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program." Could split.
Pay: posting includes salary range: "The typical base salary range for this position is $221,900 - $390,300 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $266,800 - $426,900 per year." So we have pay info. We'll create
- each.
Required Qualifications list:
- 15+ years of professional experience running teams of senior consultants or leading a Services/Customer Success function in an enterprise product company delivering software-based solutions
- 7+ years of dedicated Customer Success leadership experience, with demonstrated success managing, coaching, and developing high-performing, matrixed enterprise teams
- 10+ years of enterprise software experience, with a detailed understanding of best practices for complex enterprise CRM, data, and IT deployments
- Proven track record of driving customer retention, adoption, and expansion across a large enterprise portfolio
- Experience engaging and influencing C-suite stakeholders across complex, global enterprise accounts; high executive presence and emotional intelligence
- Strong business and financial acumen; ability to translate customer business challenges into actionable success plans
- A strong passion for technology and digital transformation, specifically leveraging AI and data-driven insights to solve complex corporate challenges
- Demonstrated success operating in complex, matrixed organizations
- Exceptional communication, influencing, and cross-functional leadership skills
- Ability and willingness to travel up to 50% regionally for close alignment with customers and field leadership
- Bachelor's degree or equivalent relevant experience
Preferred Qualifications And Skills: list:
- Deep Life Sciences domain expertise strongly preferred — Pharma, Biotech, MedTech, R&D, or commercial operations; understanding of the regulated industry ecosystem is a strong differentiator
- Prior Salesforce product knowledge or experience leading CSM teams at a SaaS company
- Familiarity with Salesforce Customer Success methodologies (Signature Success, Accelerator, etc.)
- Experience building and scaling new teams or functions
- Experience leveraging AI tools and agentic workflows to drive team productivity and customer outcomes
Leadership Attributes: list of attributes (maybe we can include as a section? The instruction says use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Leadership Attributes could be under Qualifications or Skills? Might be considered Skills. But we can include as a separate section "Leadership Attributes" if we want, but not in prescribed list. Better to incorporate into Skills or Qualifications. Since we have Required Qualifications and Preferred Qualifications And Skills, we could combine them into a "Qualifications" section (including both required and preferred) or separate Required and Preferred? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have a "Qualifications" section that includes both required and preferred? Or we could have "Requirements" for required qualifications and "Skills" for preferred qualifications and leadership attributes. Let's decide: Use "Requirements" for required qualifications (must-have). Use "Skills" for preferred qualifications and leadership attributes (nice-to-have). That seems logical.
Thus: