VP, Retention & LTV

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the role

As the VP, Retention & LTV, you will be responsible for developing and implementing strategies to enhance customer retention and lifetime value. This includes analyzing customer data to identify trends and opportunities, collaborating with cross-functional teams to develop targeted initiatives, and measuring the effectiveness of these efforts.

Responsibilities

• Develop and execute retention and LTV strategies aligned with company goals
• Analyze customer data to identify trends and opportunities
• Collaborate with cross-functional teams to develop targeted initiatives
• Measure the effectiveness of retention and LTV initiatives
• Stay up-to-date with industry best practices and emerging trends in customer retention and LTV

Requirements

• Bachelor's degree in Business Administration, Marketing, Data Science, or a related field
• Proven track record in driving customer retention and increasing LTV
• Experience in data analysis and interpretation
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Ability to work independently and manage multiple projects simultaneously

Qualifications

• Minimum 10 years of relevant experience in a similar role
• Experience working with large datasets and using statistical software
• Knowledge of CRM systems and their integration with other business processes
• Experience with AI tools and platforms

Skills

• Data analysis and interpretation
• Customer relationship management
• Project management
• Communication and collaboration
• Problem-solving
• Leadership

Benefits

• Competitive salary package
• Flexible work schedule
• Professional development opportunities
• Health and wellness programs
• Employee recognition and rewards

Pay

Salary range: $200,000 - $250,000 annually

Schedule

Full-time, remote position