VP Region Service - West Region

This is a remote, home-office-based position in the USA. Travel will be required to support the business. Ideal candidate location is in one of the following states: AZ, CA, WA, NV, OR, UT, WY, or CO.

About the role

As a key opinion leader, you will direct and ensure cross-functional alignment between Service, Sales, Operations, and business units to drive business results within an assigned region. This role directly impacts CMSU's bottom-line success.

You will develop and implement strategic and operating Service plans consistent with the attainment of financial, operational, and customer objectives for a designated region. Responsibilities include region P&L responsibility in excess of $40M, growth in market share, margin attainment, and asset management.

Approximately 20% of your time will be dedicated to special projects assigned each year by the VP of Service.

Responsibilities

• Cultivate and leverage cross-regional, national, and headquarters stakeholders and resources to develop winning strategies, overcome challenges, resolve issues, continuously improve business processes, and achieve short- and long-term goals.
• Partner with Sales counterparts to break through barriers and overcome competitive challenges. Ensure that Bookings are effectively converted to Billings, meeting or exceeding budgets, timelines, and performance expectations.
• Establish and maintain effective customer relationships of varying types and sizes, up to and including the C-suite. Drive customer acquisition, monitor, measure, and continuously improve customer satisfaction. Own effective resolution of critical customer issues.
• Build an effective team of more than 100 management, administrative, and highly technical employees. Lead with courage, hire for excellence, and develop and retain top talent.
• Provide product and market feedback to CMSU executives on industry trends, customer requirements, and similar insights.

Requirements

• Knowledge of the medical device industry, its products, customers, and cycles.
• Ability to take a broad view of issues and challenges, think globally, and project the impacts of issues and projects into the future.
• Demonstrated leadership and interpersonal skills in leading large and diverse territories and working successfully with varying levels of customers, including the C-suite.
• Strong knowledge of business practices and procedures, including financials and forecasting.
• Skillfully negotiate in tough situations, both externally and internally, demonstrating the ability to win concessions without damaging relationships.
• Strong presentation skills.
• Functional computer skills, including Microsoft Office Suite: Word, Excel, PowerPoint.
• Proven ability to use tact and diplomacy to develop and maintain internal and external relationships.
• Effective talent management and team-building experience.
• Must maintain an active motor vehicle/driver's license from the state where the employee resides.

Qualifications

• 4-year Bachelor's Degree or equivalent work experience in lieu of a degree.
• 15 years of progressively responsible management experience, preferably in medical imaging, including P&L responsibility.
• 5 years of senior-level leadership experience in a medical imaging/high-tech, national service organization, with at least 10 years field-based.

Pay

Salary range: $172,300 – $287,300, dependent on experience.