VP Region Service - West Region

This is a remote, home-office based position in the USA. Ideal candidate locations are AZ, CA, WA, NV, OR, UT, WY, or CO. Travel will be required to support the business.

About the role

As a key opinion leader, you will direct and ensure cross-functional alignment between Service, Sales, Operations, and business units to drive business results within an assigned region. You will directly impact CMSU's bottom-line success by developing and implementing strategic and operating Service plans consistent with financial, operational, and customer objectives for a designated region. This includes region P&L responsibility in excess of $40M, growth in market share, margin attainment, and asset management.

Responsibilities

• Cultivate and leverage cross-regional, national, and headquarters stakeholders and resources to develop winning strategies, overcome challenges, resolve issues, continuously improve business processes, and achieve short- and long-term goals.
• Partner with Sales counterparts to break through barriers and overcome competitive challenges. Ensure that Bookings are effectively converted to Billings, meeting or exceeding budgets, timelines, and performance expectations.
• Establish and maintain effective customer relationships of varying types and sizes, up to and including the C-suite. Drive customer acquisition, monitor, measure, and continuously improve customer satisfaction. Own effective resolution of critical customer issues.
• Build an effective team of more than 100 management, administrative, and highly technical employees. Lead with courage, hire for excellence, and develop and retain top talent.
• Provide product and market feedback to CMSU executives on industry trends, customer requirements, and the like.
• Dedicate approximately 20% of time to special projects assigned each year by the VP of Service.

Requirements

• Knowledge of the medical device industry, its products, customers, and cycles.
• Ability to look toward the broadest possible view of issues and challenges. Think globally; discuss multiple aspects of the business and project impacts of issues into the future.
• Demonstrated leadership and interpersonal skills in leading large and diverse territories and working successfully with varying levels of customers, including the C-suite.
• Strong knowledge of business practices and procedures, including financials and forecasting.
• Skillfully negotiate in tough situations, both externally and internally. Demonstrate the ability to win concessions without damaging relationships.
• Strong presentation skills.
• Functional computer skills including Microsoft Office Suite: Word, Excel, PowerPoint.
• Proven ability to use tact and diplomacy to develop and maintain internal and external relationships.
• Effective talent management and team-building experience.
• Must maintain an active motor vehicle/driver's license from the state where the employee resides.
• 4-year Bachelor's Degree or equivalent work experience in lieu of degree.
• 15 years of progressively responsible management experience (preferably in medical imaging), including P&L responsibility.
• 5 years of senior-level leadership experience in a medical imaging/high-tech, national service organization, with at least 10 years field-based.

Pay

Min $172,300 to Max $287,300, depending on experience.