VP Region Service - West Region

This is a remote, home-office-based position in the USA. Ideal candidate locations are AZ, CA, WA, NV, OR, UT, WY, or CO. Travel will be required to support the business.

About the role

As a key opinion leader, you will direct and ensure cross-functional alignment between Service, Sales, Operations, and business units to drive business results within an assigned region. This role directly impacts CMSU's bottom-line success.

Responsibilities

• Develop and implement strategic and operating Service plans consistent with financial, operational, and customer objectives for a designated region, including P&L responsibility in excess of $40M, growth in market share, margin attainment, and asset management.
• Cultivate and leverage cross-regional, national, and headquarters stakeholders to develop winning strategies, overcome challenges, resolve issues, and achieve short- and long-term goals.
• Partner with Sales counterparts to break through barriers and overcome competitive challenges, ensuring Bookings are effectively converted to Billings while meeting or exceeding budgets, timelines, and performance expectations.
• Establish and maintain effective customer relationships of varying types and sizes, up to and including the C-suite, driving customer acquisition, monitoring and improving customer satisfaction, and resolving critical customer issues.
• Build and lead an effective team of over 100 management, administrative, and highly technical employees, hiring for excellence and developing top talent.
• Provide product and market feedback to CMSU executives on industry trends and customer requirements.
• Dedicate approximately 20% of time to special projects assigned annually by the VP of Service.

Requirements

• Knowledge of the medical device industry, its products, customers, and cycles.
• Ability to analyze issues and challenges from a broad perspective, thinking globally and projecting impacts into the future.
• Demonstrated leadership and interpersonal skills in managing large, diverse territories and working successfully with varying levels of customers, including the C-suite.
• Strong knowledge of business practices and procedures, including financials and forecasting.
• Proven ability to negotiate in tough situations, both externally and internally, winning concessions without damaging relationships.
• Strong presentation skills.
• Functional computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint).
• Proven ability to use tact and diplomacy to develop and maintain internal and external relationships.
• Effective talent management and team-building experience.
• Active motor vehicle/driver's license from the state where the employee resides.
• 4-year Bachelor's Degree or equivalent work experience in lieu of degree.
• 15 years of progressively responsible management experience, preferably in medical imaging, including P&L responsibility.
• 5 years of senior-level leadership experience in a medical imaging/high-tech, national service organization, with at least 10 years field-based.

Pay

Minimum $172,300 to maximum $287,300, depending on experience.