VP, Product Manager - Quote & Buy
Job Summary
IPH is seeking a VP Product Manager – Quote & Buy. The role serves as the executive business sponsor and accountable owner of a large-scale, enterprise transformation program focused on modernizing the quote-to-purchase and customer service experience to drive profitable customer acquisition and materially improve enterprise performance.
Main Responsibilities
Serve as executive business sponsor and value owner for acquisition and customer service transformation initiatives, with end-to-end accountability for outcomes defined in the approved business case.
Own the delivery, tracking, and sustainment of financial and operational benefits, including cost reduction, expense savings, productivity improvement, conversion uplift, and customer experience gains.
Establish value governance, performance management cadence, and post implementation validation in partnership with Finance, Technology, and Transformation leadership.
Lead executive decision making across scope, sequencing, and investment tradeoffs to maximize enterprise value and manage risk.
Represent the business at the executive level, translating strategic objectives into a clear acquisition and service transformation vision, measurable outcomes, and sustainable value creation.
Drive adoption and change at scale, ensuring organizational readiness, and establishing clear accountability for acquisition and service outcomes across the enterprise.
Job Location
Primarily Remote – USA. Candidates local to Chicago, IL are preferred.
Travel
Expected travel up to 2-3x a month to Chicago, IL. This is subject to change based on business needs.
Basic Qualifications
Bachelor’s degree in Business, Strategy, Design, Operations, or a related field (or equivalent experience).
12+ years of senior leadership experience across customer experience, journey design, distribution, or large-scale service environments.
Proven experience establishing enterprise governance models and influencing across complex, matrixed organizations.
Strong strategic, analytical, and executive communication capabilities.
Preferred Qualifications
MBA or advanced degree.
Experience in insurance or highly regulated financial services environments.
Demonstrated leadership of digital and non-digital channel integration.
Experience embedding experience measurement and journey analytics into executive decision-making.
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retail savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
Employee Assistance Program (EAP)