VP Payroll & Benefits (Services & Operations)

For our client, we are seeking a VP Payroll & Benefits (Services & Operations) to join the team of a leader in the Information Technology space. This leader will own the strategy and execution for payroll services and operations across the U.S. and UK, with a strong focus on scaling service delivery in a high-growth technology environment. The role will be responsible for building a repeatable U.S. payroll services model for SMB to mid-market customers while adapting the existing UK model to support greater complexity and expansion. This leader will also partner closely with Product and payroll leadership to improve operational performance, strengthen customer experience, and deliver interim service solutions that support growth. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $230,000 – $290,000 annually Responsibilities Define and execute the strategy for payroll services and operations in the U.S. and UK Build a replicable payroll services model for the U.S. market targeting SMB to mid-market growth Scale and adapt the existing UK payroll services model for increased complexity and growth Ensure quality and efficiency in payroll implementation and service delivery with a focus on customer experience Drive operational excellence to improve customer outcomes and service efficiency Collaborate with Product and payroll leadership to address product and operational gaps Develop interim service solutions to strengthen customer success and market positioning Qualifications 5-7 years of leadership experience managing payroll services or operations in a B2B SaaS environment Strong U.S. payroll experience is mandatory Proven track record of scaling payroll services in high-growth businesses Experience managing revenue, P&L, and overall business performance Demonstrated ability to improve the quality and speed of payroll implementations Experience building service models supporting SMB to mid-market growth Innovative mindset with experience applying AI, automation, or operational improvements Benefits Equity in a high-growth HR tech SaaS company 401(k) plan with a 3% company match starting on day one Up to $2,500 referral bonus for successful employee referrals Comprehensive medical, dental, and vision coverage from day one Annual wellness stipend of $1,920 for physical and mental wellbeing support Hybrid working model and temporary remote work options available Generous paid time off, including extended weekends and a birthday day off Allowance for home office setup and support for a conducive workspace Two paid Social Impact days for community involvement and charitable activities Social events to enhance team bonding and culture, along with a dog-friendly office Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.