VP, Operations

About the role

The Vice President, Operations will oversee the operational backbone of WMX (Merchandise & D2C), ensuring teams, systems, and processes scale efficiently while remaining flexible, creative, and artist-first. This role is responsible for translating strategy into execution across merchandise production, ecommerce operations and marketing, touring (merchandise and vip), retail and licensing operations, fulfillment, and global logistics.

This role will also be responsible for overseeing and improving cross-functional communication and operational alignment between WMX, finance, label teams, global marketing, other internal Warner Music Group partners, and key external vendors and service providers.

Here you’ll get to:

• Own and evolve operational strategy across WMX, balancing efficiency, speed, and quality
• Coordinate implementation and updates of operation standard operating procedures, including production workflows, inventory management, ecommerce operations, fulfillment, customer service, and management of licensing activities
• Establish clear workflows and communication frameworks across WMX, labels, global marketing, internal WMG stakeholders, and external partners
• Build and maintain scalable processes that support global growth and complex artist campaigns
• Identify operational risks, bottlenecks, and inefficiencies and proactively solve them
• Develop KPIs, reporting, and accountability frameworks across operations
• Act as a key operational partner to finance and legal on forecasting, budgets, contracts, and compliance

Responsibilities

Own and evolve operational strategy across WMX, balancing efficiency, speed, and quality

Coordinate implementation and updates of operation standard operating procedures, including production workflows, inventory management, ecommerce operations, fulfillment, customer service, and management of licensing activities

Establish clear workflows and communication frameworks across WMX, labels, global marketing, internal WMG stakeholders, and external partners

Build and maintain scalable processes that support global growth and complex artist campaigns

Identify operational risks, bottlenecks, and inefficiencies and proactively solve them

Develop KPIs, reporting, and accountability frameworks across operations

Act as a key operational partner to finance and legal on forecasting, budgets, contracts, and compliance

Requirements

Experience working with or alongside artist management companies and or labels

Deep hands-on experience with operations systems, financial systems and day to day operations of a merchandise and/or D2C company

Demonstrated ability to independently learn, implement, and scale new technologies

Clear communicator with the ability to bring structure to complex, cross-functional environments

Highly analytical with a creative, growth-oriented mindset

Qualifications

7 - 10 years of experience in an operational or similar role

Experience leading or supporting ERP system selection, implementation, and integration across finance, inventory, and ecommerce operations

Strong financial and operational forecasting background, with experience partnering closely with finance on budgeting, margins, and inventory planning

Experience managing global supply chains, logistics, and international distribution at scale

Deep understanding of ecommerce platforms and marketing operations, including how campaigns, CRM, and site performance impact operational execution