VP of Services Execution & Transformation

Location: Madison, Alabama (Remote)

About the role

Octave OnCall is the public-safety software portfolio behind some of the largest state and local public safety accounts. Our Computer-Aided Dispatch (CAD), Records Management System (RMS), Field Mobility, Analytics, Planning & Response, and Assistive AI products sit at the heart of incident response for agencies protecting hundreds of millions of people.

Following Octave's spin-off from Hexagon, we're accelerating a shift to cloud-delivered, AI-enabled public safety — which means our existing on-premises customers need a confident, well-orchestrated path forward, and our new customers expect faster, more predictable deployments than this industry has historically delivered. The Global VP of Services Execution & Transformation owns the end-to-end delivery of OnCall implementation, deployment, and migration services across the globe.

You are accountable for the portfolio of customer programs — from a mid-sized PSAP standing up CAD for the first time, to a multi-agency regional consortium consolidating onto OnCall in the cloud, to a 5,000-seat metropolitan police department migrating a legacy on-prem RMS. This is equally a delivery leadership role and a transformation role: you will run the current services organization while simultaneously modernizing how we deliver.

Responsibilities

• Accelerate project excellence: stand up a PMO, delivery, and technical implementation function operating at a true center-of-excellence standard — consistent methodology, transparent project health, predictable forecasting, and disciplined risk and escalation management across every global program.
• Shift the operating culture: move the organization from a customer-feature-requirement mindset (every deployment is bespoke; services absorbs product gaps) to a software-implementation mindset (configure the product, don't customize it; close gaps through the roadmap, not through services hours).
• Hire, train, and shift talent: build the team this future needs by bringing in leaders and practitioners with modern SaaS delivery DNA, re-skilling tenured talent, and reshaping roles to deliver the new model.
• Tighten the R&D-to-Services loop: create the operating cadence with Engineering and Product that turns field-learned implementation friction into prioritized roadmap input, and turns roadmap delivery into faster, cleaner deployments.

Requirements

• Direct experience with CAD, RMS, or field mobility deployments.
• Background as a former 911 director, police technology leader, or fire/EMS IT executive who later moved vendor-side.
• Familiarity with Hexagon / Octave OnCall, Motorola, CentralSquare, Tyler, Mark43, or comparable platforms.
• Experience integrating an AI-assisted offering into an established services motion.

About Octave

Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle — Design, Build, Operate and Protect — where performance, safety, and reliability are non-negotiable and failure is not an option. Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most. Octave has more than 7,000 employees in 45 countries.