Global VP of Services Execution & Transformation
Responsibilities
The Global VP of Services Execution & Transformation owns the end-to-end delivery of OnCall implementation, deployment, and migration services across the globe. You are accountable for the portfolio of customer programs — from a mid-sized PSAP standing up CAD for the first time, to a multi-agency regional consortium consolidating onto OnCall in the cloud, to a 5,000-seat metropolitan police department migrating a legacy on-prem RMS.
This is equally a delivery leadership role and a transformation role. You will run the current services organization — project managers, deployment engineers, solution architects, training, and cutover specialists — while simultaneously modernizing how we deliver: shorter time-to-value, repeatable cloud deployment patterns, productized service offerings, partner enablement, and a measurable improvement in margin, predictability, and customer go-live confidence.
Qualifications
Direct experience with CAD, RMS, or field mobility deployments
Background as a former 911 director, police technology leader, or fire/EMS IT executive who later moved vendor-side
Familiarity with Hexagon / Octave OnCall, Motorola, CentralSquare, Tyler, Mark43, or comparable platforms
Experience integrating an AI-assisted offering into an established services motion
About Octave
About Octave
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option. Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
About Octave
Octave has more than 7,000 employees in 45 countries.
Learn more at octave.com and follow us on LinkedIn.
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
About Octave
We believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome.