VP of Onboarding

About the role

The VP of Onboarding & Implementation will lead one of the most critical and high-impact functions at Rev.io: owning how clients go live on our platform and defining what world-class implementation looks like as we scale.

This role is ideal for a process-driven implementation leader who has successfully scaled onboarding, professional services, or client delivery teams in a growth-stage SaaS or technology services environment. We are looking for someone who can bring structure, accountability, and operational rigor to a complex implementation environment while still moving quickly and partnering closely across Sales, Product, Engineering, Support, and Client Success.

The ideal candidate is based in the Atlanta, GA area and can work closely with Rev.io’s executive team and cross-functional partners.

Key Responsibilities

• Own the full onboarding and implementation lifecycle across Rev.io’s products, from signed contract through successful go-live and early adoption.
• Build and continuously improve scalable implementation processes, playbooks, templates, handoffs, governance, and operating rhythms.
• Reduce time-to-value by identifying bottlenecks, clarifying ownership, improving client readiness, and standardizing repeatable implementation motions.
• Led and develop a high-performing onboarding and implementation team, creating accountability for delivery quality, timelines, client communication, and outcomes.
• Establish clear implementation KPIs, including time-to-live, time-to-value, on-time delivery, client satisfaction, implementation quality, capacity, utilization, and margin.
• Partner with Sales on scoping, implementation expectations, statements of work, and handoffs to ensure clients and delivery teams are set up for success before kickoff.
• Serve as an executive sponsor for complex or strategic implementations, helping resolve escalations and maintain confidence with senior client stakeholders.
• Partner closely with Product and Engineering to identify recurring implementation friction, prioritize platform improvements, and improve client onboarding scalability.
• Build strong reporting and operational visibility so leadership can understand implementation performance, risks, capacity, and trends.
• Develop a culture of accountability, continuous improvement, client ownership, and operational discipline within the implementation function.
• Evaluate opportunities to use automation, tooling, or AI-enabled workflows where they can meaningfully improve speed, consistency, quality, or client experience.

Required Qualifications

• 8–12+ years of progressive leadership experience in implementation, onboarding, professional services, client delivery, operations, or solutions delivery within a B2B SaaS, technology services, telecom, MSP, billing, payments, or adjacent environment.
• Proven experience improving onboarding or implementation processes, reducing time-to-value, standardizing playbooks, and creating scalable delivery practices.
• Demonstrated success leading implementation, onboarding, professional services, or client delivery teams through growth, change, or operational transformation.
• Strong understanding of implementation KPIs, delivery governance, capacity planning, utilization, margin, client satisfaction, and executive-level reporting.
• Experience partnering with Sales on scoping, SOWs, implementation expectations, and clean handoffs from sales to delivery.
• Strong cross-functional leadership skills with the ability to align Product, Engineering, Sales, Support, Client Success, and executive stakeholders around shared delivery outcomes.
• Executive presence and client-facing credibility, with the ability to communicate clearly with senior client stakeholders during complex implementations or escalations.
• Strong operational mindset with the ability to diagnose process gaps, simplify complexity, build structure, and drive consistent execution.
• Experience in growth-stage or mid-size companies preferred; must be comfortable building and improving processes rather than simply operating within a mature enterprise playbook.
• Bachelor’s degree in a business, technical, or related field required; MBA or advanced degree a plus.

Preferred Qualifications

• Atlanta or metro Atlanta based.
• Experience working with or serving MSP, telecom, managed services, technology services, billing, payments, PSA, ERP, or adjacent SaaS markets.
• Experience owning or contributing to a Professional Services P&L, including pricing, utilization, margin, staffing, and financial performance.
• Familiarity with implementation tools, project management systems, CRM systems, data migration processes, API integrations, or workflow automation.
• Experience implementing automation, AI-enabled tools, or process technology to improve onboarding speed, quality, reporting, or consistency.
• Prior experience leading implementation or onboarding functions through rapid scaling, product expansion, or significant process transformation.