Head of Customer Onboarding

About Feanix Bio

Feanix is rebuilding animal breeding from the genome up. We use whole-genome sequencing and custom machine learning models to help dairy farmers make smarter breeding and herd management decisions. Our technology is novel: we can sequence a full genome from a single hair at a fraction of industry cost, our models hit ~90% accuracy prediction on traits where the industry sits at ~30%, and we're the first to crack genomic predictions on farm-specific performance.

About The Role

We're looking for a Head of Customer Onboarding to build and lead the onboarding engine of Autopilot. You'll own the end-to-end processes that take new dairy farms from signed contract to fully operational on the platform. This role reports directly to the COO and manages a growing onboarding team, including Operations Analysts, that handles farm onboarding, configuration, and process development. You'll define how onboarding works at Feanix, not just run it. This is a leadership role at an early-stage company.

• Own the farm onboarding lifecycle end to end—from contract signature through initial data ingestion, farm configuration, first report delivery, and steady-state handoff.
• Design and manage structured onboarding projects for each new farm, with clear milestones, owners, and timelines that are visible to both the internal team and the client.
• Build repeatable onboarding playbooks that reduce time-to-value for each new farm and scale across different farm sizes, herd management systems, and data environments.
• Career Development Conversations
• Identify bottlenecks, dependencies, and scaling risks in current workflows and design solutions before they become problems.
• Build the systems and tooling that allow the onboarding team to scale from tens of farms to hundreds.
• Hire, manage, and develop a high-performing onboarding team, starting with Onboarding/Ops Analysts and scaling headcount as the business grows.
• Set clear goals, standards, and accountability for the team's output—onboarding velocity, report quality, turnaround time.
• Foster a culture of ownership, precision, and continuous improvement.
• Build feedback loops so that learnings from each onboarding cycle improve the next one.
• Partner with the commercial team to set realistic onboarding timelines and manage client expectations during implementation.
• Work closely with engineering and data science to improve internal tools, flag pipeline issues, and prioritize onboarding-facing product work.
• Represent onboarding in leadership discussions and contribute to company-level strategy.
• Build and maintain a comprehensive onboarding knowledge base (Gitbook, Notion, or similar) covering every recurring workflow.

What You'll Do

• Farm Onboarding & Implementation
• Project Management & Execution
• Client Operations & Relationship Management
• Cross-Functional Coordination
• Process & Documentation

What You Bring

• 7-10+ years of experience in operations, implementation or customer onboarding with at least 3 years managing a team in a fast-paced, data-intensive environment.
• Experience owning customer onboarding or implementation programs, ideally for a technical or data-driven product.
• Proven track record building operational processes and teams from scratch at a startup or high-growth company (Series A-C preferred).
• Strong project management skills—you've managed complex, multi-stakeholder implementations with many moving parts and kept them on track.
• Deep fluency with data—you can dig into a messy dataset, spot what's wrong, and design a system so it doesn't happen again. Comfortable with Excel, SQL, Python, or similar tools.
• Strong people manager who develops talent, sets clear expectations, and creates accountability without micromanaging.
• Excellent written communicator—you write SOPs, docs, and postmortems that are clear, concise, and actually useful.
• Highly organized with a bias toward systems thinking—you solve classes of problems, not individual fires.
• Self-directed and decisive—you operate well with limited guidance and make good calls under ambiguity.
• Ability to travel within the United States up to 25% of the time to customer locations and our headquarters.

Nice to Have

• Familiarity with dairy or agriculture operations (DairyComp, herd management software, breeding workflows).
• Experience with project management and operational tooling like Linear, Asana, Deepnote, Gitbook, or similar.
• Background in biotech, precision agriculture, or another domain where implementation complexity scales with client count.
• Experience scaling onboarding or implementation operations across 50+ client accounts or equivalent complexity.

Why This Role

• Foundational leadership hire—you'll define how onboarding works at Feanix for years to come.
• Direct report to the COO with real influence on company strategy and resource allocation.
• Small team, high ownership—you decisions directly impact farm profitability and product quality across 250,000+ cows.
• Fully remote with a collaborative, low-ego team.
• Early-stage equity opportunity in a company with strong traction and a massive market.

Why You’ll Enjoy Working With Us

• The People - we have an amazing group of talented, smart and fun people on our team!
• The Company - we are building something novel that has not been done before which is making a huge impact on the dairy industry!
• The Experience - you get to come in and be a part of ground breaking work that will have a huge impact on generations to come!