Customer Onboarding Specialist
About the role
Own deployments from sales handoff through a smooth transition to Territory Manager and Support teams
Work directly with ranchers to bring Halter into their operation and support day-to-day use
Lead training that fits the ranch: practical, straightforward, and useful
Act as the main point of contact during deployment, giving customers a clear, reliable owner
Partner closely with Sales, Territory Managers, Support, Product, and Operations to keep deployments coordinated
Manage timelines, align resources, and clear blockers
Solve problems quickly and adapt plans as conditions change
Spot patterns in the field and help improve how future ranches are deployed
Track key signals to understand what’s working and where we can improve
Set customers up with the confidence and foundation needed for long-term success with Halter
Who are we looking for?
Experience working with customers: whether onboarding, supporting, deploying, or managing complex rollouts
Confidence operating independently and keeping priorities organized
The ability to coordinate moving pieces and keep things progressing without constant oversight
A practical, solutions-focused mindset when challenges come up
Comfort working cross-functionally: pulling in the right people and keeping everyone aligned
Clear, straightforward communication
Good judgment and the ability to adapt when plans change
A genuine care for the people we serve and the quality of the work
Nice to haves
Agriculture or ranching experience
Startup or high-growth environment experience
Familiarity with tools like Salesforce, Intercom, or similar systems
Experience working in ag-tech
Our Benefits
- Annual USD$750 self-development budget
- Health Benefits - Best-in-class insurance for employees
- 16 weeks of paid parental leave for primary and 8 weeks for secondary caregivers plus many other parental benefits
- Wellness leave and unlimited paid annual leave
- 401k and employer match (100% match on the first 3%, 50% on the next 2%)
Pay
$60K - $80K
Schedule
Not specified