Customer Onboarding Specialist

Overview

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

Responsibilities

• Lead customers through stages of the card journey, from card application to ordering to first swipe completion, ensuring a timely and smooth process.
• Educate customers on how to use Mudflap’s fuel card and associated platforms effectively, addressing any questions or concerns.
• Monitor and track your prospects' progress using CRM tools (e.g., HubSpot), ensuring all their data and your interactions are accurately documented.
• Identify and resolve application and onboarding barriers, escalating issues when necessary to internal teams.
• Proactively engage with customers to foster initial usage, focusing on creating long-term value and retention.
• Collaborate with cross-functional teams to refine the PLG motion and contribute to scalable best practices.
• Deliver exceptional customer experiences by maintaining a professional, empathetic, and customer-focused approach in all interactions.

Requirements

• Proven experience in a customer-facing role, such as onboarding, customer success, sales or support.
• Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.
• Highly responsive with the ability to meet the needs of prospective customers.
• Comfort working in a fast-paced, high volume, dynamic environment, preferably with startup experience.
• Able to manage multiple customers and tasks simultaneously, demonstrating excellent time management and prioritization skills.
• Proficiency with CRM tools (e.g., HubSpot) and a willingness to learn new systems and technologies.
• Problem-solving mindset with a proactive approach to identifying and addressing customer needs.
• A customer-centric attitude and a passion for delivering value and building long-term relationships.

Qualifications

• Experience in a customer-facing role, such as onboarding, customer success, sales or support.
• Strong communication and interpersonal skills, with the ability to build trust and rapport quickly.
• Highly responsive with the ability to meet the needs of prospective customers.
• Comfort working in a fast-paced, high volume, dynamic environment, preferably with startup experience.
• Able to manage multiple customers and tasks simultaneously, demonstrating excellent time management and prioritization skills.
• Proficiency with CRM tools (e.g., HubSpot) and a willingness to learn new systems and technologies.
• Problem-solving mindset with a proactive approach to identifying and addressing customer needs.
• A customer-centric attitude and a passion for delivering value and building long-term relationships.

Skills

• Customer service skills
• CRM proficiency
• Communication and interpersonal skills
• Problem-solving abilities

Benefits

• Commuter benefits to ease your travel
• Lunches and snacks to keep you fueled
• A collaborative, high-growth environment where you’ll work closely with talented teammates across the company

Pay

The salary range for this role is $60,000 - $70,000. This role is eligible for a 15% annual bonus, dependent on performance. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available.

Schedule

Not specified