Customer Onboarding Specialist

About the role

As an Onboarding Specialist within Pluralsight’s Professional Services organization, you will be responsible for delivering our fastest paced Onboarding services to Pluralsight customers. You will guide customers through platform setup, enablement, and launch, providing the foundational support needed to help them get started.

Responsibilities

• Lead customers through a structured, fast-paced onboarding program focused on time to value while ensuring key milestones are met.
• Facilitate kickoff calls, enablement sessions, and launch discussions to support platform adoption.
• Guide customers on core platform setup, including license distribution, permissions, and engagement strategies.
• Deliver enablement sessions for Admins, Managers, & Learners providing training on platform functionality.
• Absorb assist customers in crafting and implementing a launch plan to drive initial engagement.
• Track onboarding progress, ensure customer participation, and adjust guidance based on customer needs.
• Work closely with Sales, Customer Success, and Support teams to align efforts during onboarding and ensure a smooth customer transition post-onboarding.

Requirements

• Experience in customer onboarding, implementation, or customer engagement experience within a SaaS environment.
• Bachelor’s degree in a related field (or equivalent work experience).
• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays.

Qualifications

• Experience using SaaS platforms and the ability to navigate enterprise applications.
• Ability to run multiple onboarding engagements at once, prioritizing tasks effectively.
• Strong project coordination and facilitation skills, ensuring customers stay aligned with onboarding timelines.
• Excellent written and verbal communication skills, with the ability to simplify platform functionality and best practices for non-technical audiences.
• Familiarity with learning technology, customer success, or professional services.
• Ability to work cross-functionally with internal teams to ensure customer success.

Skills

• Effective communication skills, simplifying technical concepts and guiding customers through a defined onboarding process.
• Curious self-starter who proactively identifies roadblocks and provides clear solutions.
• Active listener and customer advocate to ensure customer's goals and desired outcomes are being met.
• Collaborative and empathetic team member.

Benefits

• Competitive compensation
• Bonus eligibility
• Comprehensive medical coverage
• Unlimited PTO
• Wellness reimbursement
• Professional development funds

Pay

The annual US base salary range for this role is $72,000-95,000 USD. Actual compensation will depend on location, skills, experience, and other factors.

Schedule

This role is primarily performed in an office or home office setting and involves standard computer-based work.