Customer Onboarding Specialist

Mission

Guide new customers through a personalized onboarding journey that addresses their unique pain points, drives adoption of core features, and empowers them with the tools and knowledge to implement JobNimbus into their business operations.

What You'll Be Doing

• Deliver high-impact implementation experiences for new JobNimbus customers
• Guide customers through the implementation journey from kickoff to completion
• Lead live walkthroughs, product training, and hands-on onboarding sessions tailored to each customer
• Drive adoption by connecting product features to each customer’s goals and workflows
• Track implementation progress, manage tasks and pipeline, and ensure timely follow-ups
• Manage multiple implementation projects simultaneously in a fast-paced environment
• Maintain detailed CRM and implementation pipeline hygiene
• Collaborate with Sales, Support, and Customer Success to ensure seamless handoffs and long-term success

What Makes You the Hero for This Job

• Proven success in a customer implementation, account management, or project-based implementation role
• Strong communication and presentation skills that adapt to different personalities and technical comfort levels
• Organized and detail-oriented, with excellent follow-through on tasks
• Able to manage multiple projects without dropping the ball
• Tech-savvy and comfortable learning software tools (JobNimbus, HubSpot, etc.)
• Confident in leading customer training sessions and live demos
• Home Exteriors or contracting industry experience a plus

Superpowers

• Extreme Ownership. You own the outcomes, drive initiatives, and solve problems proactively.
• Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This team is off the charts cool."
• Proactive Learning. You continuously grow, adapt, and evolve your skills.
• Team Commitment. You collaborate, communicate, and care deeply about collective success.
• Self Awareness. You know your strengths, recognize your gaps, and build support around you.

Mentor

Matt Nelson - Specialist in hiring amazing people, lover of music, Connect Four, ping pong, tennis, pickleball, photography and recruiting.

About the Role

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible to accommodate the needs of the candidate and the company.

Benefits

JobNimbus offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Qualifications

Required:

• Proven success in a customer implementation, account management, or project-based implementation role
• Strong communication and presentation skills
• Organized and detail-oriented
• Able to manage multiple projects
• Tech-savvy and comfortable learning software tools
• Confident in leading customer training sessions and live demos
• Home Exteriors or contracting industry experience a plus

Skills

Desired:

• Extreme Ownership
• Customer Obsessed
• Proactive Learning
• Team Commitment
• Self Awareness

Benefits

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics.

Contact

If you have any questions regarding this job post, please email [email protected].