Premier Onboarding Manager

About the role

We are seeking business-oriented, customer service driven professionals to provide high-quality service to Fortune 500 level customers.

Responsibilities

• Maintain and manage Granite’s Premier accounts
• 24 x 7 availability to support your assigned accounts
• Conduct weekly meetings with assigned Premier accounts
• Minute each meeting weekly and follow up on all actions
• Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc.
• Communicate directly with customers, sales and internal staff

Requirements

• Bachelor’s Degree
• Intermediate to advanced knowledge of Microsoft Excel and MS Access

Preferred Qualifications

• Excellent customer service skills
• Ability to work under pressure
• Ability to meet deadlines
• Excellent problem-solving skills
• Ability to work independently as well as in a group
• Strong multi-tasking and organizational skills
• Excellent interpersonal and communication skills

Pay

The compensation range for this position is $50,000–$65,000. Final compensation will be determined based on experience, education, job-related skills, and overall alignment with the role.