VP of Growth and Market Development

About the role

Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless.

Sycurio is entering a new phase of growth. Historically, our success has been built around voice and contact‑centre payment solutions. Today, we are evolving into a broader payments platform supporting multiple channels, customer journeys and buying centres. As our proposition expands, so does our market opportunity. The traditional contact‑centre buyer remains important, but we increasingly need to engage stakeholders across Payments, Customer Experience, Digital, Technology and Business Transformation. At the same time, we see significant untapped opportunity within our existing customer base and across a growing ecosystem of technology and channel partners. We are seeking a VP Growth & Market Development to build and scale the next generation of Sycurio's growth engine. This individual will be responsible for driving growth from three distinct but connected sources: new customer acquisition, installed‑base expansion and ecosystem‑led growth. This is not a traditional marketing leadership role. We are looking for a commercially minded growth leader who can identify new markets, uncover new buying centres, build partner‑led opportunities and create repeatable revenue‑generating motions across the business.

This role can be based in either the United States (Remote) OR on a Hybrid model from our UK Head Office based in Guildford, Surrey.

Responsibilities

• Define and lead Sycurio's growth strategy, ensuring marketing, business development, customer expansion and ecosystem initiatives work together to create sustainable pipeline and revenue growth.
• Develop a structured approach to growth within our existing customer base, identifying whitespace opportunities, expanding relationships beyond traditional contact‑centre stakeholders and creating targeted programs that drive adoption across new use cases, teams and channels.
• Lead the development of an ecosystem growth strategy, strengthening existing partnerships while identifying new opportunities across contact‑centre platforms, conversational AI providers, payment service providers, cloud platforms, telecommunications providers and adjacent technologies; success measured by awareness, engagement and partner‑sourced or partner