VP, Material Damage & Property Claims

Responsibilities

• Establish and execute a long-term strategy for material damage and property claims aligned with enterprise goals
• Lead large, multi-layered teams with a focus on performance, engagement, and leadership development
• Drive operational excellence through process optimization, automation, and data-driven decision-making
• Promote innovation, including digital transformation and emerging technologies within the claims function
• Ensure best-in-class customer experience through responsive, transparent, and empathetic claims handling
• Partner cross-functionally with underwriting, legal, compliance, and risk to deliver holistic business outcomes
• Maintain rigorous oversight of regulatory compliance, claims governance, and fraud prevention strategies

Qualifications

• Bachelor’s degree required; advanced degree or equivalent professional expertise strongly preferred
• 10+ years of progressive leadership experience, including significant tenure in senior or executive-level claims roles
• Demonstrated success leading large-scale claims operations and transformation initiatives
• Deep expertise in property and material damage claims, including end-to-end lifecycle management
• Strong understanding of insurance regulatory frameworks, legal considerations, and fraud mitigation
• Proven capability in customer experience strategy and relationship management
• Extensive knowledge of modern management practices, organizational design, and performance leadership
• Strong business acumen with the ability to anticipate market trends and translate insights into strategic action

Leadership Profile

• Strategic, enterprise-minded thinker with the ability to execute at scale
• Inspiring leader who builds alignment, accountability, and high-performing teams
• Data-driven decision-maker with a continuous improvement mindset
• Influential communicator with the ability to engage executive stakeholders
• Passionate about innovation, transformation, and delivering meaningful customer outcomes

Why Mapfre?

• Purpose-driven career where your growth, well-being, and impact truly matter
• Comprehensive benefits including competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks
• Career growth opportunities through tuition reimbursement, leadership programs, and internal mobility
• Social responsibility through contributions to meaningful initiatives supported by Fundación Mapfre
• Competitive pay philosophy with a typical starting salary range of $200,000 - $270,000, plus potential for commission and bonuses