VP, Managing Director - 401K Relationship Manager

About the role

The Role As a Vice President, Managing Director in Large Market you will be responsible for building, maintaining, and growing strong and committed relationships with key employee benefit decision makers, influencers, and C-suite executives at a set of Fidelity’s institutional clients. This role leads and collaborates with an internal team of service-based associates and business partners across the Fidelity organization to solve client problems and offer consultative solutions for client needs. Together with your internal teams, and partnering with the Plan Sponsor contacts, you’ll help our clients lead successful Benefits and Total Wellness programs to improve their employees’ overall wellbeing.

Responsibilities

• Hold Series 7 and 63 licenses
• Build and maintain strong relationships with key client decision makers
• Engage key client decision makers and advisors/consultants frequently to develop a deeper understanding of client needs and opportunities
• Design and conduct strategic planning and service review meetings
• Facilitate discussions with clients regarding legal, regulatory and design issues across the plan
• Consult with clients on qualified and potentially non-qualified plan design alternatives
• Work with consultants on inbound inquiries, plan sponsor presentations, plan design, product, technology, customer concerns, fund changes revenue requirements, pricing negotiations, Fidelity thought leadership, plan analytics, etc.
• Develop and maintain collaborative relationships across a broad spectrum of Fidelity business partners to drive operational accuracy, efficiency and problem resolution
• Lead internal team in problem resolution
• Develop a comprehensive, customer-centric relationship management strategy and business plan for each client in your book of business
• Lead a diverse multi-product Fidelity offering including: Defined Contribution, Health Savings Accounts, Health and Welfare, Defined Benefits, Stock Plan Services, Student Debt and Workplace Giving
• Differentiate Fidelity's benefits approach against competitive benefit solutions
• Proactively lead pricing and fees discussions using more sophisticated pricing levers
• Collaborate with extended service teams to provide information on fiduciary duties, participant communication and education strategies as required to support book of business
• Advocate for the client within the boundaries of sound financial judgment and long-term Fidelity interests
• Make decisions based on long-term view of trends, issues and business implications and cross-Fidelity impacts
• Provide analysis and advice to resolve the needs of internal/external customers
• Handle difficult client interactions and solve sophisticated book of business/client challenges

Requirements

• Associate in this role to hold Series 7 and 63 licenses
• Prefer associates to have 8 plus years of Relationship Management or Client Service experience; preferably within Retirement/401K industry
• Experience with Health and Welfare, Defined Benefits and Stock Plan Services administration is also effective, but not required

Qualifications

• Building positive client relationships based on shared dedication to mutual goals
• Setting the strategic direction for the relationship and demonstrating ultimate ownership and accountability
• Acting as the client’s 'trusted advisor'
• Identifying and maintaining consistent formal/informal contact with key client decision makers
• Engaging key client decision makers and advisors/consultants frequently to develop a deeper understanding of client needs and opportunities
• Staying advised of changes in the client's business, their competition, industry, and marketplace, through proactive solicitation and/or research, to advise and drive client happiness
• Designing and conducting strategic planning and service review meetings, either virtually or in person, to better understand client's goals and objectives
• Appropriately positioning products and solutions that will help the client achieve their overall benefits goals
• Working with consultants on inbound inquiries, plan sponsor presentations, plan design, product, technology, customer concerns, fund changes revenue requirements, pricing negotiations, Fidelity thought leadership, plan analytics, etc.
• Building productive long-term relationships with consultants and/or advisors
• Developing and maintaining collaborative relationships across a broad spectrum of Fidelity business partners to drive operational accuracy, efficiency and problem resolution
• Leading internal team in problem resolution
• Develops a comprehensive, customer-centric relationship management strategy and business plan for each client in your book of business
• Leading a diverse multi-product Fidelity offering including: Defined Contribution, Health Savings Accounts, Health and Welfare, Defined Benefits, Stock Plan Services, Student Debt and Workplace Giving
• Differentiating Fidelity's benefits approach against competitive benefit solutions
• Proactively leading pricing and fees discussions using more sophisticated pricing levers
• Collaborating with extended service teams to provide information on fiduciary duties, participant communication and education strategies as required to support book of business
• Advocating for the client within the boundaries of sound financial judgment and long-term Fidelity interests
• Making decisions based on long-term view of trends, issues and business implications and cross-Fidelity impacts
• Providing analysis and advice to resolve the needs of internal/external customers
• Handling difficult client interactions and solving sophisticated book of business/client challenges

Skills

• Excellent presentation, influence, and negotiation skills
• Strong organizational, time management and executive presence capabilities

Benefits

Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Pay

Commensurate with experience

Schedule

Varies

Pay

Commensurate with experience

Benefits

Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.