Managing Director- 401K Relationship Manager

The Role

The Managing Director (MD) is entrusted with a book of business of defined contribution. The MD is the primary contact for the client and works in a team structure which is collectively responsible for managing, educating, resolving client issues, building relationships and meeting the needs of Plan Sponsors and Advisors.

Expertise and Skills We're Looking For

• College degree preferred or equivalent work-related experience
• Series 7 & 63 required
• 8+ years of Relationship Management or Client Service experience; preferably within Retirement/401K industry
• Retirement plan record keeping and administration experience
• Relationship management experience
• Excellent verbal and written communication skills
• Excellent organization and time management skills and attention to detail
• Demonstrated problem-solving skills
• Effective presentation skills, influence and negotiation skills
• Verifying client agreement about the issues and options before implementing with solutions
• Developing, managing and maintaining strong client relationships
• Building strong partnerships based on shared commitment to mutual goals

Responsibilities

• Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship. Acts as the client's "trusted advisor"
• Building client relationship to highest level of decision makers
• Planning and conducting effective in-person and/or phone meetings
• Makes thorough plans and preparations for client meetings
• Properly planning, influencing, and implementing Fidelity solutions to address needs
• Differentiating Fidelity's benefits approach against competitive benefit solutions
• Facilitating discussions with clients regarding legal, regulatory and design issues across the plan. Consults with clients on qualified and potentially nonqualified plan design alternatives
• Coordinating internal resources to provide analysis and recommendations to clients on design alternatives
• Analyzing the client's investment architecture and providing appropriate alternatives
• Identifying key drivers and maintains consistent formal/informal contact with key client decision makers
• Actively facilitating Investment Review meetings
• Working closely and actively leads discussions with the Investment Strategist to create effective investment strategies and develop solutions that benefit clients/Fidelity
• Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries
• Owning the client relationships for which they are accountable. This includes problem resolution on behalf of clients to produce a satisfactory outcome
• Considered the lead associate for the Book of Business with supporting functions (Client Service Manager Administrator, Testing and Reporting Analyst) providing services through the MD to the client
• Building and developing strong internal working relationships with Fidelity personnel in support of service delivery

Certifications

• Series 07 - FINRA
• Series 63 - FINRA