Managing Director- 401k Relationship Manager

Fidelity will not provide immigration sponsorship for this position.

About the Role

The Managing Director (MD) is entrusted with a book of business of defined contribution plans comprised of 40–50 client relationships that may range $10–$40M in assets under administration. In this role, you will develop positive relationships with institutional clients and build internal working relationships with Fidelity personnel in support of service delivery. The Managing Director is the primary contact for the client and works in a team structure collectively responsible for leading, educating, resolving client issues, establishing relationships, and meeting the needs of both Plan Sponsors and Advisors. This role requires approximately 35% travel.

Responsibilities

• Act as the client’s trusted advisor in partnership with the Plan’s Advisor, setting the strategic direction for the plan and demonstrating ultimate ownership and accountability for the relationship.
• Partner with the Plan’s Advisor to understand their specific value proposition to the Plan Sponsor.
• Plan and conduct effective in-person and/or phone meetings with the Plan Sponsor and Plan’s Advisor.
• Make detailed plans and preparations for client meetings in partnership with the Plan’s Advisor.
• Accurately plan, influence, and implement Fidelity solutions to address client needs.
• Differentiate Fidelity's benefits approach against competitive benefit solutions.
• Facilitate discussions with clients regarding legal, regulatory, and design issues across the plan.
• Consult with clients and their advisors on qualified and potentially nonqualified plan design alternatives.
• Coordinate internal resources to provide analysis and recommendations to clients on design alternatives.
• Analyze investment architecture and provide appropriate alternatives in partnership with the Plan’s Advisor.
• Identify key drivers and maintain consistent formal/informal contact with key client decision-makers.
• Actively facilitate Investment Review meetings in partnership with the Plan’s Advisor.
• Work closely and lead discussions with Investment Consulting to build effective investment strategies and develop solutions that benefit clients and Fidelity in partnership with the Plan’s Advisors.
• Assist Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries, including problem resolution on behalf of clients to produce a satisfactory outcome.
• Act as the lead associate for the Book of Business with supporting functions (Client Service Administrator, Testing and Reporting Analyst) providing services through the MD to the client.
• Develop strong working relationships internally.

Requirements

• Acquire a Series 7 and 63 within the first 3–6 months of employment.
• 3+ years of Relationship Management or Client Service experience, preferably within the Retirement/401K industry.
• Retirement plan recordkeeping and administration experience.
• Experience working with Financial Advisors.

Skills

• Excellent verbal and written communication skills.
• Strong organization, time management, and attention to detail.
• Proven problem-solving skills.
• Effective presentation, influence, and negotiation skills.
• Ability to verify client agreement about issues and options before implementing solutions.
• Experience developing, leading, and maintaining strong client relationships, including with the highest level of decision-makers.
• Ability to build positive relationships based on shared dedication to mutual goals.

Schedule

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

• Series 07 - FINRA
• Series 09 - FINRA
• Series 10 - FINRA
• Series 66 - FINRA