VP, Field Operations

Responsibilities

• Drive consistent achievement of service quality, productivity, customer retention, and operational performance metrics across all markets.
• Build and maintain a scalable operating model that supports growth, seasonal demand, and market expansion.
• Develop and implement operational strategies that improve efficiency, profitability, and customer experience.
• Establish performance standards, KPIs, reporting structures, and accountability systems across the field organization.
• Monitor operational performance and implement corrective actions when necessary.
• Partner with executive leadership to align operational priorities with organizational objectives.
• Lead, develop, and hold accountable a multi-tiered field leadership team, including Regional Vice Presidents, District Managers, Branch Managers, and future operational leaders.
• Partner with HR to develop and execute talent acquisition, onboarding, leadership development, succession planning, and retention strategies.
• Build a culture of accountability, ownership, performance, and pride throughout the field organization.
• Drive manager effectiveness by ensuring leaders have the tools, training, resources, and support needed to succeed.
• Establish leadership development programs that create a strong internal talent pipeline.
• Partner with Sales and executive leadership to align operational capacity with growth objectives and seasonal demand.
• Lead operational integration efforts related to new markets, acquisitions, and service line expansions.
• Develop scalable systems, processes, and organizational structures that support long-term growth.
• Identify operational bottlenecks and implement solutions that improve efficiency, service delivery, and profitability.
• Drive continuous improvement initiatives across all operational functions.
• Champion the adoption of operational technologies, routing systems, mobile tools, automation, and AI-driven solutions.
• Leverage data and analytics to drive decision-making at every level of the organization.
• Partner with Technology teams to build the operational infrastructure required to support future growth.
• Promote innovation that improves technician productivity, customer experience, and operational visibility.
• Own field operations budgets and financial performance.
• Drive operational efficiencies while maintaining high service quality and customer satisfaction.
• Monitor labor utilization, operational costs, productivity metrics, and profitability.
• Identify opportunities to improve operational margins and resource allocation.
• Support forecasting, workforce planning, and capacity management initiatives.

Requirements

• Bachelor’s degree required; MBA or advanced degree preferred.
• 10+ years of progressive operations leadership experience.
• 5+ years leading leaders within large-scale, distributed field service organizations.
• Proven track record managing operations at significant scale ($200M+ revenue environment preferred).
• Experience in pest control, home services, route-based services, or comparable field service industries preferred.
• Demonstrated success building and scaling operational models in high-growth organizations.
• Strong background in field operations, workforce planning, logistics, service delivery, and performance management.
• Experience developing and leading large teams through growth, change, and organizational transformation.
• Data-driven mindset with strong analytical and problem-solving capabilities.
• Exceptional leadership, communication, and executive presence.
• Builder mentality—you thrive in ambiguity, create structure, and execute at scale.
• Proven ability to influence cross-functional stakeholders and align teams around organizational objectives.