VP, Field Operations

Key Duties And Responsibilities

• Partner with Area HR Director and Managers, Retail Store Management Recruiter(s) and Trainer(s), Asset Protection Manager, etc., to set and execute the company’s key strategies in the Region
• Partner with RVP and SVP of Operations, SVPs of Operations Support and Store Support Team to continuously improve operational procedures/processes, share best practices, and create new, innovative ways to meet strategic objectives
• Develop annual plans and maintain at least a one-year outlook on sales growth, budgets and forecasts, business trends, new store site selection and openings, and bench strength
• Build and maintain a high standard of customer service that creates superior customer experiences and loyalty; coach District Leaders in a way that is inspirational, improves results and produces high levels of customer service
• Maintain constant focus on building high performing teams through a culture of training and development for internal Team Members, aggressive acquisition of outside talent, and low turnover
• Ensure management team values diversity and supports a fair and respectful environment for both Team Members and customers; including high performance, recognition, candid feedback and rewards for performance exists on their team
• Spend 50-60% of the time visiting assigned districts and stores to ensure proper execution of all initiatives, consistent or better store conditions, and understanding of customer service expectations by all Team Members; visit competitors in all classes of trade to evaluate their best practices as applicable
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Area leaders and upper management

Essential Job Skills Necessary for Success

• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Strong presentation and communications skills, including ability to write reports, business correspondence and procedural manuals
• Proficient in Microsoft Office Suite, Hyperion and other computer-based tools
• Ability to work with mathematical concepts, including creation of budgets and P&L management and analysis; apply concepts such as fractions, percentages, ratios and proportions to practical situations including graphing and the interpretation of mathematical modeling
• Think strategically, analyze issues and options; effectively manage and facilitate change
• Effectively delegate and supervise multiple projects throughout the Region to ensure timely and quality execution
• Ability to work an assortment of days, evenings, and weekends as needed
• Ability to travel extensively throughout the Region and organization on a weekly basis with extensive overnight stays

Prior Experiences that Set a Vice President up for Success

• 5-10 years multi-unit management experience in a fast-paced and highly dynamic retail environment
• Proven track record in meeting sales and gross margin targets in a multi-unit environment
• Successful experience managing profitability; proven financial and business acumen

Physical Demands

• Frequently stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
• Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
• Occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration