VP, Consumer Technology

About the role

Reporting to the Chief Technology Officer, this role owns all technology that drives consumer revenue and serves as the primary technology partner to the Digital and Growth Business teams.

Responsibilities

• Lead digital platform strategy across mobile, web, loyalty, ordering, catering, subscriptions, and Martech.
• Partner closely with Digital Business leadership to jointly define priorities, roadmaps, and growth initiatives.
• Own architecture, engineering delivery, reliability, and modernization of digital platforms.
• Deliver best-in-class consumer experiences benchmarked against leading consumer applications across all industries.
• Drive customer acquisition, conversion optimization, customer lifetime value, personalization, reorder frequency, and subscription growth.
• Oversee 3rd-party marketplace integrations and omnichannel commerce experiences.
• Build and develop a high-performing engineering and platform organization.
• Manage budgets, vendors, roadmaps, and technology investments.

Qualifications

• Bachelor's Degree required; Master's Degree preferred.
• 12-15+ years building and scaling consumer-facing digital products.
• Engineering leadership background preferred.
• Experience leading enterprise-grade digital platforms and cloud-native architectures.
• Experience with loyalty, eCommerce, subscriptions, personalization, and marketing technology platforms.
• Restaurant/QSR experience preferred but not required.

Skills

• Deep expertise in consumer digital products and experiences.
• Strong loyalty platform, personalization, and lifecycle management experience.
• Strong commerce background including conversion optimization, sales funnel performance, subscriptions, and reorder mechanics.
• Deep knowledge of Martech and marketing automation ecosystems.
• Ability to make platform architecture and engineering decisions.
• Strong communication, leadership, and change management skills.
• Experience with cloud-native platforms, APIs, DevOps, modern security practices, and data-driven decision making.