VP, Consumer Products & Experience
Role Summary
The VP, Consumer Products & Experience leads product, pricing, and user experience across Medallion Bank’s recreation and home improvement lending businesses. This leader will build and scale a modern product organization—loan product management & development, online/offline UX, and competitive intelligence—while partnering closely with Sales, Credit/Risk, Technology, Marketing, Operations/Servicing, Finance, Legal/Compliance, and Executive Leadership.
Key Responsibilities
Own the multi-year product strategy & roadmap across partner channels (dealer/contractor and embedded/POS), aligning to growth goals, risk appetite, funding/capital plans, and regulatory obligations.
Assess and lead new loan product development and enhancement (secured/unsecured installment, promotional APR, same-as-cash, revolving lines, credit card, etc.) and feature delivery from discovery to launch to iteration with clear OKRs/KPIs (approval, conversion, NIM/ROA, loss rates, NPS/CSAT).
Pricing: build rate/fee/promotional constructs and risk-based pricing; partner with Credit/Risk and Finance on tests that optimize unit economics while maintaining loss discipline.
Partner with Credit/Risk & Data Science on underwriting policy and decisioning: evaluate scorecards, cash-flow/alt-data, fraud controls, and verification workflows.
Lead end-to-end borrower and partner experiences across online and offline journeys (pre-qual, app, verification, decisioning, funding, servicing/collections) including dealer/contractor and internal user interfaces ensure accessibility and inclusive design.
Scale POS enablement for home improvement contractors and recreation dealers (APIs/UIs, partner portals, training and sales enablement) in tight coordination with Sales.
Institutionalize competitive intelligence (rates, terms, SLAs, merchant incentives, UX patterns); convert insights into roadmap, recommended pricing moves, and channel strategies.
Embed Legal/Compliance and Audit throughout the lifecycle to ensure controls for Reg Z/E, UDAAP, FCRA, ECOA, privacy, and FFIEC expectations; deliver clean exams and audit outcomes.
Build and lead a high-performing product organization (loan product managers, UX research/design, Competitive Intelligence); establish operating rhythm (QBRs, Program Increment (planning), dashboards, and experimentation practices).
Drive cross-functional execution with Engineering/Platform/Decisioning, Operations/Servicing, Sales, and Marketing; clear dependencies, sequence delivery, and communicate trade-offs.
Represent Product in and with key channel partners; present performance, insights, and investment cases with clarity and data.
Qualifications
10+ years in financial services product management with 5+ years leading consumer lending products at a bank/fintech/credit union; proven P&L ownership and scaled delivery.
Demonstrated cooperative leadership of pricing and portfolio performance (growth vs. losses; approval vs. yield; acquisition vs. retention).
Hands-on leadership of digital UX and assisted/partner experiences; strong experimentation (A/B, incrementality) and analytics skills.
Fluency partnering with Credit/Risk and Data Science on underwriting, policy, and decisioning platforms; familiarity with fraud/identity controls.
Regulatory fluency and experience embedding compliance by design (Reg Z/E, UDAAP, FCRA, ECOA; FDIC/State expectations).
Executive-level communication and influence across Sales, Tech, Finance, and the C-suite; ability to recruit, coach, and scale teams.
Physical Environment
In office work required with hybrid work permitted as needed. Overtime and some travel may be required.
Special Requirements
Required to pass a background check and maintain a clear background.