VP, Client Services (Pharma)

Key Responsibilities

• Quickly form relationships with new business wins and lead the team in best practices for building and sustaining client trust.
• Maintain long-term client relationships and cultivate a network of clients who are eager to work with CG Life as they move through their careers.
• Confidently manage client escalations or difficult conversations with diplomacy and professionalism.
• Demonstrate a proven track record of organic growth and lead upsell opportunities across the book of business.
• Identify and pursue opportunities for growth within existing accounts and across connected client organizations.
• Lead pitch teams and oversee all aspects of new business opportunities.
• Partner closely with senior agency leadership throughout the pitch process and confidently represent the client services function with senior-level prospects and clients.
• Oversee revenue and forecast reporting for a multi-account portfolio, ensuring accuracy and sound financial management.
• Report to leadership and finance on key financial metrics for assigned accounts.
• Provide strategic oversight across all core elements of agency work, including planning, launches, digital, media, and integrated communications.
• Serve as a tone-setting leader and escalation point across the organization.
• Partner with agency leadership to ensure on-time, on-budget, and on-strategy delivery of all client work.

Leadership & Strategic Guidance

• Demonstrate inspiring and motivating leadership that empowers teams and elevates client work.
• Guide strategic recommendations rooted in deep understanding of the client’s business, market dynamics, and challenges.
• Model confidence, polish, and collaboration to foster credibility and trust with clients and internal teams.
• Apply deep understanding of business trends, insights, and brand launch best practices to guide strategy.
• Apply deep understanding of business trends, oncology and rare disease markets, and brand launch best practices to guide strategy.

Qualifications & Skills

• 15+ years of client service experience in the advertising industry.
• 10+ years of pharmaceutical advertising experience.
• Experience with Rare Disease or Oncology.
• Expertise in patient-focused communications, brand launch strategy, and integrated campaign development.
• Strong background in both traditional and innovative, nontraditional campaign execution.
• Confident, polished, and highly collaborative communicator with proven leadership in managing complex client relationships.
• Proven experience supporting and leading AOR pitches and pharmaceutical brand launches, with the ability to move from new business into ongoing account leadership.

Benefits

• Medical, Dental & Vision Insurance.
• 401K plan with a generous company match and immediate vesting.
• Generous parental leave.
• Professional development budget.
• Flexible time off.
• Life insurance.
• LTD (Life Insurance).
• Employee Assistance Program.