VP, Client Services

About the role

The Vice President, Client Services is the “face” of Snow Companies and reports to the Senior Vice President or Executive Vice President. They serve as an agency leader, strategically guiding clients to achieve their communication and business objectives, fostering brand growth through deep category knowledge, strategic marketing acumen, value-added relationships, and a genuine passion for patients.

Responsibilities

• Develop and maintain meaningful and productive client relationships at all levels to ensure that strategic recommendations and tactical deliverables surpass client expectations.
• Initiate ongoing communication with clients to manage and align expectations, ensure staffing resources and performance expectations are met, and provide strategic counsel.
• Contribute to the overall client financial management and establish and meet internal client revenue targets.
• Provide proactive counsel on external marketplace, competitive pressures, and brand influences, sell agency expertise, gain consensus on patient programs, and develop strategic initiatives.
• Work with clients to drive strategic efforts that solve their business and communications problems. Propose ideas and strategies to capitalize on new opportunities and influence decision-making.
• Drive a business-building orientation on account teams, secure organic growth opportunities, actively pursue and engage prospective clients to acquire new business and build agency partnership opportunities.

Qualifications

• 8+ years of pharma or healthcare advertising; Patient experience preferred.
• Bachelor's degree from a four-year college or university and 10 years of related experience and/or training preferred.
• Significant background in pharmaceutical advertising; Account Services.
• Strong communication/presentation skills.
• Ability to craft presentations (new business, creative, tactical, strategy, selling).
• Ability to travel.
• Strong mentoring and coaching skills.
• Entrepreneurial skill at organically building business.
• Management experience.
• Proficient in Microsoft PowerPoint, Excel, and Word.