VP, Client Services

About the role

The Vice President, Client Services will lead a key pharmaceutical client, providing both strategic vision and hands-on leadership across a dynamic range of initiatives. This role will also support CG Life’s growth through AOR and launch brand pitches, with a particular focus on rare disease and oncology. The VP will serve as a trusted client partner and agency leader, bringing deep pharmaceutical experience, strong launch expertise, and the confidence to engage with senior-level clients throughout the pitch and account lifecycle. Success in this position means building and sustaining strong client relationships, helping win new business, and guiding teams to deliver meaningful, insight-driven work.

Responsibilities

• Quickly form relationships with new business wins and lead the team in best practices for building and sustaining client trust.
• Maintain long-term client relationships and cultivate a network of clients who are eager to work with CG Life as they move through their careers.
• Confidently manage client escalations or difficult conversations with diplomacy and professionalism.
• Demonstrate a proven track record of organic growth and lead upsell opportunities across the book of business.
• Identify and pursue opportunities for growth within existing accounts and across connected client organizations.
• Lead pitch teams and oversee all aspects of new business opportunities.
• Partner closely with senior agency leadership throughout the pitch process and confidently represent the client services function with senior-level prospects and clients.
• Oversee revenue and forecast reporting for a multi-account portfolio, ensuring accuracy and sound financial management.
• Report to leadership and finance on key financial metrics for assigned accounts.
• Provide strategic oversight across all core elements of agency work, including planning, launches, digital, media, and integrated communications.