VP, Client Services

RevHealth · United States · 3 wk ago

RemoteRemoteBusiness DevelopmentFull-time

About the role

As VP of Client Services, you will be a key driver of client partnership and agency excellence to lead the strategy, vision, and execution of our promotional advertising practice.

Responsibilities

Build successful partnerships with clients and lead client management across all teams.
Proactively identify strategic opportunities and propose new ideas to existing clients.
Drive business through strategic and creative recommendations.
Work directly with brand teams on the development of brand goals/objectives/strategies.
Ensure all materials remain on target and effectively communicate core brand strategies.
Understand products, competitors, market dynamics, and changes likely to affect the category.
Facilitate and attend all client meetings.
Ensure adherence of agency/client process.
Ensure the accuracy of all files/communications to clients.
Internal Team Lead:

Run internal kick-off meetings and provide strategic oversight.
Review jobs supporting new strategies or special tactics.
Manage and drive internal deliverables.
Provide meticulous direction of day-to-day workflow on all agency client business.
Development of (brand plans/tactical plans/WOs/annual SOW/creative briefs, etc.).
Manage and mentor junior account team members.

Financial Management:

Develop and track SOW budgets and finances.
Development/management of annual SOWs, monthly financials, tracking of monthly hours, and monthly client accruals.

Client Partnership & Growth:

Serve as a trusted advisor to senior clients, shaping scientific communication strategies that resonate with diverse audiences (HCPs, patients, payers, advocacy groups).
Lead high-level client engagements and expand partnerships through innovative and impactful approaches.
Identify opportunities to incorporate AI-powered insights, real-world data, and digital engagement tactics into client solutions.

Requirements

8+ years of pharmaceutical agency experience
HCP experience preferred
Supervisory experience and mentoring abilities
Extensive experience in successfully leading product launches, including experience with accelerated approvals
Demonstrated success integrating digital strategies, AI tools, and data-driven insights into medical communications
Excellent ability to manage client relationships, especially sensitive issues, and effectively problem-solve
Self-reliant, capable of operating independently
Outstanding communication skills: oral, written, and interpersonal
Experience managing large, complex, multi-million-dollar accounts
Experience utilizing Veeva and/or Ziflow platforms
Proficient in financial account management with a focus on invoicing and reporting
Experience hiring, managing, and developing a team who are responsible for the day-to-day execution of client programs; Must thrive on building highly effective teams; possess strong people management skills
Experience or demonstrated familiarity with leveraging AI tools and platforms to enhance efficiency, optimize workflows, and support innovation in day-to-day tasks

What Matters At RevHealth

Your voice, your mind, your mark—they matter. Bring your creativity, perspective, and passion into everything you do. Show up like it’s Day 1 - Show up like you have something to prove, something to discover, and something to protect—treating the work and the company like it’s yours to shape Give it and take it as a gift - Whether it’s a compliment or constructive feedback, use it to grow. Progress over process - Don’t hide behind the system—use it as an accelerator. Stay agile, push for what matters, and harness the latest technology to keep us ahead. Own the We - Collaboration starts with you. Ask tough questions, take responsibility, and build something greater—together. Drink the good stuff - Celebrate the wins—and the tries. Do the right thing - If it feels right or wrong, it is.

Pay Range