Volvo Internal Service Advisor

About the Role

Volvo Cars Shreveport is seeking an outgoing individual with a passion for delivering a unique and positive customer experience to join our team as an internal Service Advisor. Enjoy a clean, safe, and temperature-controlled shop environment.

Responsibilities

• Greet customers promptly
• Obtain vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage, and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity

Benefits

• Health, Dental, and Medical coverage
• 401K retirement plan
• Paid Time Off