Internal Service Advisor

About the role

Camping World is seeking an Internal Service Advisor/Delivery Coordinator to join our growing team. The Delivery Coordinator serves as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs.

Responsibilities

• Ensure a thorough and professional RV demonstration occurs for every new owner.
• Perform final quality inspection prior to delivery.
• Introduce guests to the Service Advisor team and schedule their first service appointment.
• Follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation.
• Create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines.
• Create and submit all “Owed to Customer” work orders using the approved process and turn them over to External Advisors for completion.
• Track all work orders through completion and final billing.
• Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA).
• Communicate proactively with Sales and F&I Managers regarding any potential delivery delays.
• Monitor shop workload to coordinate spot deliveries as needed.
• Oversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery.
• Create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion.
• Confirm delivery date and time with Sales.
• Review all sale inclusions for accuracy.
• Ensure delivery-day expectations are clearly communicated to each customer.
• Maintain accurate delivery documentation, including keys, owner’s manuals, warranties, and paperwork.
• Perform additional administrative duties and other essential tasks as assigned.

Requirements

• Minimum one year of customer service experience preferred
• Strong communication skills, verbal and written
• Excellent organization and follow-up abilities
• Proficient computer and multitasking skills
• Strong independent problem-solving ability
• Able to follow department procedures and policies
• Excellent customer relations and clerical accuracy
• Valid driver's license preferred

Qualifications

For the role, you should have:

• Experience in a customer service environment
• Strong interpersonal and communication skills
• Attention to detail and organizational skills
• Computer proficiency and multitasking abilities
• Problem-solving skills
• Knowledge of departmental procedures and policies
• Customer service and clerical accuracy
• Valid driver's license

Skills

• Customer service skills
• Communication skills
• Organization and follow-up abilities
• Computer and multitasking skills
• Problem-solving skills
• Departmental procedures and policies knowledge
• Customer relations and clerical accuracy

Benefits

The benefits package includes:

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligible)
• Tuition Reimbursement (if eligible)
• On-the-job training opportunities

Pay

The pay range for this role is $40,000 - $65,000 or more, depending on experience and qualifications. This is a commission-based role with uncapped commissions.

Schedule

This is a full-time position, offering a comprehensive benefit package including medical, dental, vision, and more!