Internal Service Advisor
About the role
Camping World is seeking a Delivery Coordinator for our growing team. The Delivery Coordinator serves as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs. This role delivers consistently exceptional and professional experience for every guest, from the point of sale through the completion of delivery.
Responsibilities
The Delivery Coordinator will be responsible for guiding new owners through the delivery process, ensuring a thorough and professional RV demonstration, and introducing guests to the Service Advisor team. Specific duties include:
- Guiding new owners through the delivery process while promoting accessories and supplies that enhance their camping experience
- Ensuring a thorough and professional RV demonstration occurs for every new owner
- Performing final quality inspection prior to delivery
- Introducing guests to the Service Advisor team and scheduling their first service appointment
- Following up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation
- Creating and managing all work orders for preparation and delivery
- Overseeing lot preparation for all new RVs
- Confirming delivery date and time with Sales and reviewing all sale inclusions for accuracy
- Maintaining accurate delivery documentation
Requirements
To be successful in this role, the ideal candidate will have:
- Minimum one year of customer service experience preferred
- Strong communication skills, verbal and written
- Excellent organization and follow-up abilities
- Proficient computer and multitasking skills
- Strong independent problem-solving ability
- Ability to follow department procedures and policies
- Excellent customer relations and clerical accuracy
- Valid driver's license preferred
Benefits
In addition to competitive pay, we offer a range of benefits, including:
- Paid Time Off
- 401(k)
- Employee Assistance Program
- Good Sam Roadside Assistance
- Discounts
- Paid parental leave (if eligibility is met)
- Tuition Reimbursement (if eligibility is met)
- On the job training opportunities
- Comprehensive benefit package, including medical, dental, vision, and more (for full-time associates)
- Access to dental and vision coverage (for part-time associates)
Pay
The pay range for this role is $40,000 - $65,000 or more, with uncapped commissions. Compensation decisions are dependent on factors such as skill sets, experience, and training.