Internal Service Advisor

Location: Modesto, CA • Department: Service • Reports to: Service Manager • Job Type: Full-Time

About the role

Modesto Subaru, a proud member of the family-owned Stevens Management Company, is looking for an Automotive Internal Service Advisor to join our busy Service Department. This is not a traditional customer-facing advisor position. Your primary customers will be our internal teams, and your focus will be coordinating service work for our new and pre-owned inventory.

Responsibilities

• Serve as the main point of contact between the Service and Sales departments for internal vehicle work.
• Write, track, update, and close repair orders for new and pre-owned vehicles.
• Check in new vehicles and coordinate pre-delivery inspections (PDIs).
• Manage PDI paperwork and ensure all required work is properly documented.
• Write repair orders for used vehicle inspections, reconditioning, and approved repairs.
• Coordinate sublet repairs for both the new and pre-owned vehicle departments.
• Communicate inspection results, repair needs, costs, approvals, delays, and completion times.
• Work closely with technicians to provide accurate repair descriptions and clear instructions.
• Partner with the Parts Department to confirm needed parts are ordered and available.
• Monitor vehicles throughout the service process and follow up to keep work moving.
• Help prioritize internal repair work based on inventory and Sales Department needs.
• Maintain accurate records of services performed, repair costs, and vehicle status.
• Identify potential delays and communicate them before they affect vehicle readiness.
• Ensure completed vehicles are returned to the Sales Department promptly and professionally.
• Perform other related duties as assigned by management.

Requirements

• Understanding of automotive service processes and terminology.
• Excellent written and verbal communication skills.
• Strong organizational, time-management, and problem-solving abilities.
• Ability to work effectively under pressure and meet applicable deadlines.
• Comfortable using dealership and office technology.
• Reynolds and Reynolds DMS experience is a plus.
• Experience with Google Workspace—including Gmail, Drive, Docs, Sheets, and Meet—is a plus.
• Valid driver’s license and an acceptable driving record.

Skills

• A strong communicator who enjoys working across multiple departments.
• Highly organized and able to manage several vehicles, repair orders, and deadlines at once.
• Detail-oriented and committed to getting the paperwork right the first time.
• Proactive about following up and keeping others informed.
• Comfortable working in a busy dealership where priorities can change quickly.
• A team player who treats others with honesty, respect, and professionalism.
• Someone who takes ownership, solves problems, and follows through on commitments.
• Interested in building a long-term career in the automotive industry.

Pay

$18.00 - $20.00 per hour plus monthly bonus.

Benefits

• Growth Opportunities: Training and support to help you build a long-term automotive career.
• Supportive Environment: A family-owned culture where teamwork and communication matter.
• Meaningful Work: A key role that directly supports our Sales, Service, Parts, and technician teams.
• Employee Benefits: Medical, dental, vision, retirement, paid time off, and employee discounts.