Internal Service Advisor

About the role

Manage, write, and track all Reconditioning, PDI, and Inventory Recall’s. Responsible for communication, work allocation, supervision and training of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The incumbent is responsible for efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New / Used vehicles. Supporting and achieving the AutoNation four day turn around target. The RPR goals are to produce: Increased Used Vehicle Gross and average monthly sales, by providing high quality, front line ready vehicles ready to be placed on-line; Increased After-Sales Internal Gross managing the Recall, Reconditioning and PDI process.

Responsibilities

• Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles.
• Participate in service and sales team meetings to provide updates on prior day performance.
• In conjunction with Service Director/Manager, maintain a schedule of Reconditioning/PDI Service Technician and Porter absences for training, vacation or personal reasons to assure proper staffing to meet work demands.
• Identify all store inventory with open recalls, schedule and complete when parts are available.
• Liaise with parts/service team for timely recall completion.
• For non-brand products, liaise with other company stores selling the brand or non-company stores for recall completion.
• Conduct a walk‑around inspection with the Used Car Manager of all store‑owned vehicles prior to recon to identify the type of Inspection/Certification required and what is needed to bring the vehicle up to AutoNation Appearance Standards.
• Create a comprehensive estimate based on inspection and technician findings; the estimate must include specific work required, total cost, and timing prior to work being performed.
• Communicate via RPR Compass (when available) to get approval for additional work when needed.
• All repairs shall be on a single repair order and closed by the next business day of work completion.
• Manage all Reconditioning within After‑Sales Compass RPR system, utilizing all functions to maintain a status of all vehicles.
• Ensure the best parts options and correct price are used for all recon work; ensure correct labor time and sale amount are used based on an approved labor time guide.
• Ensure each CPO criteria is fulfilled, consistent with OEM and AN Standards.
• Manage Reconditioning Vendor relationships to improve quality, cycle time, and accurate timely invoices.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co‑workers and suppliers.
• Adhere to all company policies, procedures and safety standards.

Requirements

• Must meet company’s requirements for employment.
• Valid in‑state driver’s license with an acceptable, safe driving record.
• Ability to drive manual transmission vehicles.
• Professional appearance.
• Demonstrated customer service skills.
• Previous industry knowledge preferred.
• High school diploma or equivalent.
• Ability to read and comprehend written instructions and information.
• Production‑related experience preferred.
• ASE certification preferred.
• Excellent written, oral and