Volunteer Services Program Coordinator

About the role

Responsible for effectively and efficiently guiding new volunteers through the on-boarding process. Coordinates the gathering of all required documentation and follows up on the completion of all on-boarding activities. Coordinates new volunteer data entry with Samaritan. Follows up with new volunteers and assists them with assimilation into the organization. As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Responsibilities

• Partner with departments and Volunteer Services staff to efficiently initiate the on‑boarding process for candidates that have accepted volunteer position.
• Initiates contact with new volunteers to welcome them to the organization.
• Clearly outlines what the steps are in the on‑boarding process, advises of required documentation and ensures understanding.
• Provides formal placement letter.
• Assures all required documentation (references, background checks, health screenings, education modules, and orientation attendance) is completed and enters the data into the system.
• Requests appropriate access for new volunteers dependent on their position (e.g., Epic, security, etc.).
• Follows up with new volunteers after their start date.
• Serves as a resource to new volunteers to ensure they have access to the information they need.
• Manages daily operations of the volunteer office including answering phones, scheduling appointments, coordinating office volunteers, greeting and assisting volunteers and others entering the office, scheduling meetings and reserving rooms.
• Processes all volunteer transfers and terminations.
• Orders supplies and keeps updated volunteer schedules.
• Other duties as assigned.

Requirements

High School Diploma or equivalent; 1 year of relevant experience. Billing experience, knowledge of insurance payment methodologies, or knowledge of revenue cycle is a plus.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On‑demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Schedule

Full‑time position located at Troy Hospital – 44201 Dequindre Rd, Troy. Day shift (United States). Weekly scheduled hours: 40 hours (8:00 a.m. – 5:30 p.m.), Monday – Friday, with variable weekend frequency.