Volunteer Services Manager

Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a Volunteer Services Manager with St. David's Medical Center, you can lead in an organization devoted to giving back.

Benefits

St. David's Medical Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, and pet insurance.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family-building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and other programs.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full- and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.

About the role

The Manager of Volunteer Services and Community Engagement is responsible for planning, organizing, and managing the effective utilization of approximately 200 student and 150 adult volunteers. This role involves cooperative efforts with volunteers and facility staff to provide meaningful services to patients and staff, extending the facility’s mission and goals into the community. The manager serves as a liaison between the facility, St. David’s Healthcare Volunteer organization, and volunteer employees, ensuring compliance with organizational requirements for adult and student volunteers.

Responsibilities

• Assess the need for volunteers throughout St. David’s Medical Center.
• Recruit volunteers to meet facility and community needs.
• Place volunteers according to departmental job descriptions.
• Provide volunteer training.
• Evaluate and advance the volunteer program on an ongoing basis.
• Provide general oversight to the Volunteer Executive Board and Student Leadership Board.
• Oversee operations of the St. David’s Medical Center Gift Shop.
• Maintain efficient operation of the Volunteer Services Department.

Requirements

• Bachelor’s Degree in human resources, psychology, business, education, public relations, or a related field (required).
• CAVS (Certified Administrator of Volunteer Services) certification (preferred).
• Minimum of two years of supervisory experience with the ability to supervise large, diverse groups of people (required).
• Two years of experience managing volunteers in a non-profit or healthcare agency (preferred).
• Two years of experience in Public Relations, Communications, or Human Services in a health-related field (preferred).

About the organization

St. David’s Medical Center, part of St. David’s HealthCare, is a comprehensive medical facility with three locations: St. David’s Medical Center, Heart Hospital of Austin, and St. David’s Georgetown Hospital. Located in Central Austin, St. David’s Medical Center features a 371-bed acute care hospital and a 64-bed rehabilitation hospital, offering a wide range of inpatient and outpatient services.

The hospital provides a full spectrum of women’s services, including a renowned Level IV maternity unit, maternal-fetal medicine, and a high-risk maternal and neonatal transport team. It also boasts the region’s largest Level IV Neonatal Intensive Care Unit and offers outpatient breast imaging services through Solis Mammography, located on-site. Additionally, the facility includes a 24-hour emergency department and a comprehensive stroke center.

St. David’s Medical Center specializes in treating high-acuity surgical patients, offering complex procedures such as spine surgeries, total joint replacements, advanced surgical oncology, bariatric surgery, and general surgery. It is also home to the esteemed Texas Cardiac Arrhythmia Institute. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet® hospital, the highest and most prestigious distinction for nursing practice and quality patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.