Volunteer Services Manager

Position Summary

Oversee gift shop operations to include customer service, merchandise selection, sales, display and inventory management. Utilizing the POS system to price and pull reports. Responsible for strengthening and growing volunteer programs and services that meet hospital and community needs. Develop strategies for volunteer recruitment, recognition, fund-raising and program initiatives. Represent the volunteer organization within the community. Perform all work in accord with the mission, vision and values of St. Mary's Regional Medical Center.

Responsibilities

• Provide oversight of hospital gift shop and coordinates purchases with supervisor and designated volunteer
• Maintains clear and current knowledge of legal and administrative requirements and/or issues related to volunteer programs
• Must follow volunteer bylaws and encourage and enable executive board to provide organizational leadership and ownership
• Participate in communication/civic activities and events to promote volunteer opportunities
• Develops and cultivates relationships with current volunteers, potential recruits and external partners/organizations
• Provide strong leadership, develop and set program goals; manage and train staff and volunteers; maintain accurate record keeping (volunteer files, financial reports, etc.)

Requirements

• Minimum of 2-3 years of retail management experience
• Excellent interpersonal, verbal and written communication skills
• Demonstrated knowledge of non-profit management and volunteer engagement
• Working knowledge of accounting and bookkeeping
• Well organized, self-motivated

Standards of Service Excellence

St. Mary's Regional Medical Center is committed to Service Excellence. Our standards include:

• Treat everyone as a guest by making a good first impression, anticipating needs and displaying service recovery skills
• Demonstrate professionalism and excellence by looking professional, being accountable for actions and delivering excellence in our everyday work
• Practice teamwork by participating in decision making and process improvement, communicating effectively and focusing on the problem/issue, not the person