Volunteer Services Coordinator - Student Programs

Job Summary

Under the supervision and direction of the Director of Volunteer Services of SFHS the Coordinator is responsible for the placement, training, supervision and retention of all non-paid staff and for the functioning and maintenance of the Volunteer Services Department. Experience working with youth is highly preferred. The ideal candidate will be comfortable engaging with a wide range of stakeholders, including students, leadership, and clinical staff. This role requires strong organizational and multitasking abilities, excellent cross-generational communication skills, and confidence in presenting to diverse audiences. We are seeking a creative, positive team player who is a strategic, forward-thinking professional focused on program growth and stewardship. A consistent and reliable work history is expected, along with a strong alignment to Saint Francis Health System’s values and culture.

Minimum Education

A High School Diploma or GED. College level courses preferred.

Work Experience

• 2 - 5 years related experience required and experience in volunteer management preferred.

Knowledge, Skills and Abilities

• Working knowledge of Microsoft Word, Excel, Outlook, and other applications as needed for office management.
• Effective interpersonal, written and oral communication skills.
• Ability to integrate the analysis of data to discover facts or develop knowledge, concepts or interpretations.
• Ability to organize and prioritize work in an effective and efficient manner.
• Working knowledge of applicable standards and legal issues regarding volunteer utilization.

Essential Functions and Responsibilities

• Motivate, recognize and retain Volunteers who exemplify the mission, vision and values of SFHS.
• Serve as an advocate for the unpaid staff and demonstrate a personal commitment to the efforts of each Volunteer.
• Develop, implement and monitor all levels of Volunteer training and continuing education.
• Assess staff/facility needs and develop a comprehensive plan for the effective utilization of Volunteers.
• Screen, interview, orient and facilitate the placement of qualified Volunteers.
• Prepare monthly reports.
• Maintain accurate personnel records, policies and procedures in compliance with HR and TJC standards.
• Plan agenda and prepare minutes for volunteer advisory board meetings and quarterly general meetings.

Decision Making

Independent judgment in making decisions involving non-routine problems under general supervision.

Working Relationships

• Has input on performance evaluations but does not prepare or give.
• Works directly with patients and/or customers.
• Works with internal customers via telephone or face to face interaction.
• Works with external customers via telephone or face to face interaction.
• Works with other healthcare professionals and staff.
• Works frequently with individuals at Director level or above.

Special Job Dimensions

None.