Student Services Coordinator

Responsibilities

• Collect, organize, and maintain training grant information and documentation for current and future use.
• Support the Student Services Manager with student milestone tracking, course registration, grading and account issues, website and handbook maintenance, seminar and event coordination, and workflow and process improvement.
• Maintain accurate student records, ensuring compliance with School of Medicine (SOM) and University policies.
• Serve as a reliable point of contact for graduate and postdoctoral students, faculty, and staff on a wide range of program and administrative matters.
• Coordinate logistics for outreach activities, meetings, and events.
• Respond to routine inquiries from students, faculty, external constituents, and staff.
• Contribute to general office administration and process improvements.
• May train and direct day-to-day activities of student and temporary workers.

Qualifications

• Strong attention to detail and accuracy in handling student records, documentation, and data entry.
• Excellent organizational skills with the ability to manage multiple tasks, deadlines, and projects simultaneously.
• Ability to work collaboratively as part of a team, and independently and autonomously, while building positive relationships with students, faculty, and staff.
• Strong written and verbal communication skills for interacting with students, faculty, and various departments.
• Technical proficiency with software tools such as Google Workspace, Excel/Spreadsheets, database systems (e.g., GST, Slate, CourseDog, PeopleSoft), email distribution platforms (e.g., Constant Contact), and website content management/updating.
• Ability to troubleshoot and resolve administrative, registration, and event-related issues efficiently.
• Flexible and adaptable, with problem-solving skills to support evolving processes and workflows.
• Customer-service orientation, demonstrating professionalism, patience, and responsiveness to student and faculty needs.
• Ability to maintain confidentiality and handle sensitive information with discretion in compliance with School of Medicine (SOM) and University policies.