Volunteer Recruiter

About the role

Quotient Sciences is a leading drug development and manufacturing accelerator, helping biotech and pharma companies bring new medicines to patients faster. With over 35 years of experience, we provide Drug Product (CDMO) and Clinical (CRO) services across the entire development pathway, including formulation development, clinical pharmacology, clinical trials, and commercial product manufacturing. Our proprietary platform, Translational Pharmaceutics®, integrates Drug Product Manufacturing and Clinical Testing to reduce costs, improve outcomes, and accelerate drug development times.

Responsibilities

• Make telephone appointments with prospective research volunteers.
• Track and record scheduled outpatient visits by current or prospective research volunteers.
• Comply with Good Clinical Practice (GCP) guidelines and regulations.
• Ensure study data is collected to a high quality in accordance with GCP standards.
• Ensure subject safety at all times.
• Answer and distribute all incoming telephone calls.
• Respond to telephone inquiries from potential volunteers regarding ongoing studies.
• Initiate telephone calls to prospective research volunteers for inclusion in clinical trials.
• Schedule research volunteers for screening appointments, clinic visits, follow-up visits, overnight clinic admissions, and transportation as needed.
• Track screening status and notify prospective research volunteers.
• Assist in screening logistics and distribute copies of informed consent to prospective participants.
• Maintain a computerized database of research volunteers.
• Work with the Senior Volunteer Registration Coordinator to prepare advertising for upcoming studies.
• Provide administrative support to the Volunteer Registration Coordinator as required.
• Process application forms and enter data into TrialOne.
• Track response to volunteer recruiting efforts.
• Work with the medical team and other staff to assess volunteer suitability for studies.
• Assist in obtaining medical records from outside sources.
• Perform copying, faxing, and filing tasks.
• Prepare volunteer files, ensuring all screening forms (study-specific) are included and completed by volunteers.
• Obtain subject identification information (e.g., social security card, Florida driver’s license) and complete W-9 forms; provide two copies of identifications for the volunteer file.
• Conduct follow-up activities, including contacting missed appointments for rescheduling, confirming appointments for the following day, and preparing subject files for the next day’s work.
• Act as Recruitment Lead on assigned studies.
• Perform other administrative and clerical duties as assigned.

Requirements

• Excellent interpersonal and communication skills.
• Good problem-solving and organizational skills.
• Excellent telephone etiquette.
• Ability to effectively plan and assist with tracking study volunteers.
• Associate degree (preferred) or high school graduate with relevant work experience.
• Ability to coordinate, organize, and perform multiple tasks.
• Computer literacy and data entry experience.
• Fluent in English and Spanish.
• Previous experience in recruiting, interviewing, and instructing volunteers.

Job Demands

• Very high concentration of work.
• Strict and tight deadlines.
• Juggling a range of tasks/issues simultaneously.
• Working in a hazardous environment with a high requirement to follow safety procedures.
• Working outside normal working hours.
• Responding to client demands.