Voice Systems Technician - DOD

INNOVIM is seeking a Voice Systems Technician to support the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

About the role

• Participate in design/deploy enterprise solution architecture, coordinate installations and migrations.
• Troubleshoot LAN and WAN hardware systems and respond to customer inquiries.
• Meet with IT managers to determine the contract/Government VoIP network needs.
• Analyze existing VoIP networks/computer systems.
• Develop architecture for voice/data (future) services.
• Install/incorporate network hardware including IP/PABX communication servers.
• Design/implement communications unified capabilities.
• Troubleshoot VoIP network issues.
• Analyze/upgrade network security systems and protocols.
• Add network users and manage contract/Government permissions/accesses.
• Optimize installations for future expansion.
• Train staff on network/system protocols.
• Install, remove, maintain, modify, troubleshoot, and repair non-secure voice and/or non-voice communications systems including intercom and public address systems, alarm systems, and electronic and electromechanical telephone key systems/PABXs; terminal and communications equipment, including line drivers.
• Run cables, key cables, or house wire to all telephone sets, terminal connectors, lugs, pins, or screws, associated with key telephone equipment and/or terminating equipment for non-voice circuits.
• Configure, optimize, fine-tune, and monitor system operating software/hardware.
• Perform all functions to support Land Mobile Radio program on site.

Requirements

• Current DoD IAT Level II or higher (CompTIA Security+ ce).
• Active Top Secret Clearance with SCI eligibility.
• 5 years of directly related experience.
• 3 years or more of general work history.
• High school diploma or GED.
• Previous experience working as a VSS/VoIP Systems Analyst/Technician.
• Familiarity in providing support to monitor, install, and perform maintenance on VSS/VoIP, hardware/software, networks, and equipment (i.e., servers, voice mail, etc.) applicable to VSS/VoIP.
• Ability to work shifts in support of 24x7 operations when required.
• Familiarity in VSS/VoIP systems/IP Protocols (i.e., LAN and WAN systems).
• Familiarity in performing Cyber Security/Hardening tasks.
• Familiarity with Land Mobile Radio configuration/deployment/sustainment.

Qualifications (Desired)

• Experience with VSS/VoIP operations planning/management in a real-time support environment.
• Experience with Land Mobile Radio configuration/deployment/sustainment.
• Ability to prepare, objectively review, and deliver technical presentations.
• Experience with technical knowledge capture, training, and certification of personnel.
• Good project management skills.
• Experience interfacing with DoD/Governmental customers at very high levels.
• Ability to work independently and make decisions requiring personal judgment.

Pay

$80,000 - $95,000 annually, depending on experience, education, and any certifications that are directly related to the position.

Benefits

• Comprehensive nationwide Medical/Dental/Vision insurance programs.
• Life insurance.
• Matching 401k contribution.
• Educational/Training support.

Schedule

• Shift work may be required.

Location: Cheyenne Mountain Space Force Station, Colorado. Relocation assistance is not available for this position. Remote/Telework is not available for this position.