Associate Voice Technician

Responsibilities

• Performs routine tasks such as phone setup, voicemail configuration, password resets, and basic user support.
• Responds to low-complexity service tickets and escalates issues as appropriate.
• Provides on-site and remote support for common voice and telephone issues.
• Performs basic troubleshooting of voice related equipment.
• Supports routine maintenance activities following established procedures.
• Affords assistance in maintaining inventory of telecommunications equipment and supplies.
• Documents work performed, service requests, and updates according to standards.
• Affords coordination with team members on basic voice and data cabling activities as needed.
• Learns and adheres to organizational policies, security standards, and compliance requirements.
• Works collaboratively with team members to support system reliability and customer satisfaction.
• Participates in training and skill development related to voice technologies.
• Performs other duties as assigned.

Requirements

• Basic verbal and written communication skills.
• [Preferred] Ability to follow technical instructions and procedures.
• [Preferred] Basic problem-solving and troubleshooting skills.
• [Preferred] Ability to work effectively as part of a team.
• [Preferred] Familiarity with telephones, computers and office equipment.
• [Preferred] Foundational knowledge of voice, PBX, and VoIP concepts.

Qualifications

• High School Grad or Equiv [Required]
• Cisco Certified Network Associate (CCNA) [Preferred]

Physical Requirements

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Pay

$41,096.13 - $76,427.64