VMware Senior Technical Support Engineer (NSX)

Role Overview

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. We are seeking an experienced VMware L3 Support Engineer to join our team.

Responsibilities

• Ongoing after hours, weekends and holidays support for urgent customer issues.
• Excellent customer focus and communication, friendly interaction, and passion to help customers with their software issues.
• Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
• Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model.
• Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Provide when requested root cause analysis for technical issues.
• Aid in creating and maintaining relevant knowledge articles.
• Work with other internal stakeholders as needed to enhance the overall customer experience.
• Strong analytical and problem-solving skills.
• Promote best practice and new methodologies.

Requirements

• Minimum 5 years’ experience across VMware core technologies at a senior support level.
• Experience in handling critical customer situations.
• Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs.
• Understanding of Logical Switching & Routing: Segment creation and management, Tier-0 and Tier-1 gateway design.
• Understanding of Distributed Firewall (DFW) and Gateway Firewall (GFW): Micro-segmentation, Rule creation and optimization and Grouping objects and policies.
• Understanding of Edge Services: Load balancer configuration, NAT and VPN.
• Knowledge of VMware vSphere is mandatory. Hand-on experience on vCenter, ESXi, VM networking and vDS (vSphere Distributed Switch).
• Knowledge of Rest API, Curl and Postman is mandatory. Understanding of the HTTP response code, able to craft Rest API call (GET, POST, PUT and DELETE).
• Knowledge of Certificates is needed. Understand the concept of Self-signed, CA certificates.
• Proficiency on Linux/UNIX is mandatory. Able to navigate the directories and filing system, to use shell commands in a troubleshooting environment.
• Proficiency in Networking is mandatory. In-depth understanding of L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, fire walling, load balancers, Security trust zones, Management Networks, VPN and network design.
• Proficiency in Packet Capture/Wireshark is mandatory. Able to navigate through the complexity of the network virtualization.
• Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management.

Skills

• Certifications required: Linux: LPIC-1, LPIC-2. Networking: CCNA, CCNP is a plus, VMware: VCP, VCP-NV, VCAP-NV is a plus.

Qualifications

• Experience with VMware NSX-T and vSphere.
• Knowledge of NSX-T architecture, logical switching & routing, distributed firewall, edge services, and packet capture.
• Experience with REST API, Linux/UNIX, networking, and packet capture tools.
• Strong problem-solving and analytical skills.
• Experience with VMware certifications (VCP, VCP-NV, VCAP-NV).

Benefits

We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location.

Pay

$125,000 - $135,000 USD

Schedule

24x7 follow the sun support model.