Senior VMware Virtualization Support Engineer

CGI is seeking a Senior VMware Virtualization Support Engineer to join the Americas Infrastructure Virtualization team. This role provides advanced operational support, platform maintenance, incident management, and continuous improvement for the enterprise VMware virtualization environment, supporting a highly available, business-critical platform based on VMware Cloud Foundation 8 (VCF 8) with active participation in the migration to VMware Cloud Foundation 9 (VCF 9).

Responsibilities

• Provide Tier 2/3 operational support for the VMware virtualization platform, including vSphere, NSX-T, vSAN, Aria Operations, vRealize Log Insight (VRLI), and vRealize Network Insight (VRNI).
• Maintain the existing VCF 8 environment and participate in the planning, testing, migration, and operational transition to VCF 9.
• Perform routine platform health checks, troubleshooting, maintenance, configuration changes, and lifecycle management activities.
• Monitor platform availability, capacity, performance, and infrastructure health to ensure services meet established SLAs.
• Respond to production incidents and service requests involving VMware virtualization infrastructure, performing advanced troubleshooting and root cause analysis.
• Participate in major incident management and collaborate with cross-functional teams to restore services.
• Document incidents, root causes, corrective actions, known errors, and operational procedures.
• Participate as a technical member of the team responsible for migrating the existing VCF 8 platform to VCF 9, including readiness assessments, compatibility reviews, upgrade planning, testing, implementation, and post-migration validation.
• Configure, maintain, and tune monitoring thresholds, alarms, dashboards, and reporting within Aria Operations, VRLI, and VRNI.
• Perform proactive monitoring to identify capacity, availability, latency, and performance issues before they impact production services.
• Support capacity planning across compute, memory, storage, and network resources, and recommend VM rightsizing and capacity optimization opportunities.
• Develop and maintain automation using PowerCLI, PowerShell, Python, Ansible, Terraform, and VMware APIs to streamline operational activities.
• Participate in change and release management activities, including VMware software upgrades, firmware updates, security patches, and infrastructure maintenance.
• Support disaster recovery planning, testing, and execution for workloads hosted on the virtualization platform, ensuring RPO ≤ 5 seconds and RTO ≤ 15 minutes for critical workloads.
• Participate in the 24×7 on-call support rotation for production virtualization services.
• Provide technical guidance and knowledge transfer to other members of the infrastructure support team.
• Collaborate with application owners, networking, storage, security, backup, cloud, and hardware teams to troubleshoot cross-platform issues.
• Provide operational reporting covering platform availability, incidents, capacity, performance, SLA compliance, patching, and infrastructure health.

Requirements

• 10+ years of overall IT experience, with significant experience supporting enterprise infrastructure environments.
• 5–7+ years of hands-on VMware experience supporting large-scale environments using technologies such as vSphere 8+, VMware Cloud Foundation, NSX-T, and vSAN.
• Hands-on experience operating and troubleshooting production VMware environments, including participation in VMware platform upgrades or migrations (preferably involving VMware Cloud Foundation).
• Experience supporting an existing VCF 8 environment and/or migration to VCF 9 is highly desirable.
• Strong troubleshooting skills across virtualization, compute, storage, networking, and operating-system layers.
• Strong automation skills using PowerCLI, PowerShell, Python, Ansible, Terraform, and VMware APIs.
• Hands-on experience with Aria Operations, VRLI, and VRNI or equivalent monitoring, logging, and network-visibility platforms.
• Solid understanding of enterprise storage technologies, including SAN, NAS, iSCSI, vSAN, and platforms such as Dell/EMC, Isilon, Pure Storage, and NetApp.
• Strong networking fundamentals including TCP/IP, VLANs, routing, DNS, load balancing, and NSX-T concepts such as micro-segmentation and distributed firewalls.
• Experience working within formal incident, problem, change, and release management processes.
• Understanding of infrastructure security, vulnerability remediation, patching, and VMware security-hardening practices.
• Experience with AI/AIOps concepts such as anomaly detection, predictive monitoring, alert correlation, automated RCA, and intelligent capacity forecasting is desirable.
• Ability to troubleshoot complex production incidents under time-sensitive conditions.
• Strong written and verbal communication skills and the ability to work effectively with regional and global technical teams.
• Ability to participate in a 24×7 production support/on-call rotation.
• Strong organizational skills with experience working in Agile and/or ITIL-based operational environments.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Engineering, or a related field, or equivalent professional experience.
• VMware Certified Professional (VCP) certification.
• VMware Cloud Foundation or VMware Cloud Management and Automation certification (desired).
• Advanced VMware certification such as VCAP (desired).
• ITIL Foundation or ITIL Managing Professional (desired).
• Experience with Aria Operations APIs and custom automation (desired).
• Exposure to AIOps, LLM-assisted operations, ChatOps, or automated incident-management solutions (beneficial).

Pay

A reasonable estimate of the current range for this role in the U.S. is $84,900.00 – $188,100.00.

Benefits

• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through the 401(k) plan and the share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well-being programs.