VMI Specialist

Essential Duties, Functions And/or Responsibilities

• Responsible for management of VMI inventory using reports, email, internal systems, and dashboards to ensure customer needs are met
• Order management, including expediting, transferring, ordering, processing returns, cross referencing and sourcing products, shipment tracking, and pricing
• Build rapport with both internal and external customers
• Act as liaison between Outside Sales, Product Management, Warehouse, Accounting and Vendor Partners
• Maintain knowledge of product offerings by utilizing product materials and vendor training
• Provide exceptional customer service to both internal and external customers
• Manage time sensitive situations and urgent requests in a manner that drives the customer trust and confidence
• Proactively anticipate and execute customer needs
• Aid Outside Sales team in growing accounts and increasing sales
• Analyze historical usage data, and provide clear and concise reports (Excel)

Qualifications

• Undergraduate degree or equivalent work experience (4 years minimum)
• Minimum of 4 years of experience in related field (preferred)
• Proficient in MS Office w/ strong Excel skills; including V Lookup and Pivot Tables (required)
• Strong Customer Service skills
• Ability to clearly speak and write the English language
• Ability to analyze data, apply critical thinking skills, and possess deductive reasoning skills