VMI Specialist

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Operating through eight regions under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley, and Platt Electric Supply, Rexel USA serves customers via an online store and a network of over 460 warehouse storefront locations nationwide.

About the role

The VMI Specialist is responsible for overall management, execution, and compliance of onsite contracted customer agreements for Vendor Managed Inventory (VMI) deliverables. This role also involves identifying additional value-add or complementary products/solutions to maximize customer commitment, partnership, and profitability.

Responsibilities

• Establish and foster relationships with the sales department and customers to better understand sales potential and ascertain customer needs.
• Effectively execute vendor managed inventory agreement requirements to maximize profitability, address market and customer needs, and proactively identify opportunities within assigned VMI accounts.
• Monitor and maintain inventory usage and levels; place and expedite re-orders per defined reorder points.
• Scan and replenish customer stock; assist with inventory physical movement and organization, cross-reference research, data collection, and physical inventory as required.
• Train new hires on VMI processes (data analysis, replenishment, etc.).
• Conduct customer onsite assessments, evaluations, and other on-site services as needed.
• Monitor customer commitments, communicate potential problems and changes with customers, and proactively identify and resolve issues affecting customer satisfaction and/or profit.
• Review customer concerns regarding billing, credit, and products sold; refer concerns to appropriate departments for investigation and resolution.
• Identify and utilize business systems, CRM tools, and other vendor tools to support customer quotations and orders.
• Assist with VMI and assessment proposals and quotes.
• Perform other duties as assigned.

Requirements

• 2+ years of project management, procurement, or customer service experience.
• Valid driver’s license and clean driving record (must be maintained as an ongoing requirement).
• High School diploma or GED (required); Associate’s Degree (preferred).

Skills

• Strong interpersonal skills, including tact, courtesy, and a positive attitude toward customers and co-workers.
• Ability to perform basic math functions (addition, subtraction, multiplication, division) in various units of measure, including whole numbers, fractions, decimals, and metric scales; compute rates, ratios, percentages, and interpret bar graphs.
• Working knowledge of Microsoft Office, with intermediate to advanced skills in Microsoft Excel and/or Access.
• Ability to become proficient in the current business system.
• Basic knowledge of features, benefits, and use/application of a broad range of industrial products.
• Strong communication, negotiation, and teamwork skills; ability to work independently, prioritize tasks, and maintain strong attention to detail and analytical ability.

Physical Demands

• Sit: Frequently (21% to 50%) – must be able to remain in a stationary position.
• Walk: Frequently (21% to 50%) – must be able to move about inside/outside the office or work location.
• Use hands to finger, handle, or feel: Constantly (at least 51%) – operates a computer and other office machinery.
• Stoop, kneel, crouch, or crawl: Occasionally (up to 20%) – must be able to crouch to stock shelves, pick up boxes, or position oneself to maintain equipment.
• Climb or balance: Occasionally (up to 20%) – must be able to ascend/descend ladders, forklifts, pallet jacks, or other warehouse equipment.
• Talk, hear, taste, smell: Constantly (at least 51%) – must effectively communicate and detect hazardous conditions.
• Lift/carry weight: Up to 10 pounds (constantly – at least 51%), up to 25 pounds (frequently – 21% to 50%), up to 50 pounds (occasionally – up to 20%).

Working Environment

• Exposure to unpleasant or disagreeable physical environments, such as high noise levels or extreme temperatures (occasionally – up to 20%).
• Handling or working with potentially dangerous equipment (occasionally – up to 20%).
• Travel to offsite locations (constantly – at least 51%).

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401K with employer match.
• Paid vacation, sick time, and company holidays, plus flexible personal days per year.
• Tuition reimbursement.
• Health & wellness programs.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Commuter transit benefits.
• Optional insurance (e.g., pet insurance, legal assistance, critical illness, home and auto insurance).
• Employee discount programs.
• Professional training & development programs.
• Career advancement opportunities (promotion from within).