VMI Specialist

About the Role

The VMI Specialist is responsible for overall management, execution, and compliance of onsite contracted customer agreements for Vendor Managed Inventory (VMI) agreement deliverables. Additionally, responsible for assisting with the identification of additional value-add and/or complementary products and/or solutions that maximize customer commitment/partnership and profitability of product and/or service sales.

Responsibilities

• Establish and foster relationships with the sales department and customers to better understand sales potential and ascertain customer needs.
• Effectively execute vendor managed inventory agreement requirements that maximize profitability of product and/or service sales, address market and customer needs, and proactively identify opportunities within assigned VMI accounts.
• Monitor and maintain inventory usage and levels; place and expedite re-orders per defined reorder points.
• Scan and replenish customer stock; assist with inventory physical movement and organization, cross-reference research, data collection, and physical inventory as required.
• Train new hires on VMI process (data analysis, replenishment, etc.).
• Conduct customer onsite assessments, evaluations, and other on-site services as needed.
• Monitor customer commitments, communicate potential problems and changes with customers; proactively identify and resolve problems affecting customer satisfaction and/or profit.
• Review customer concerns regarding billing, credit, and products sold; refer concerns to appropriate departments for investigation and resolution.
• Identify and utilize business system, CRM tools, and other vendor tools to support customer quotations and orders.
• Assist with VMI and assessment proposals and quotes.
• Other duties as assigned.

Requirements

• 2+ years of project management, procurement, or customer service experience.
• Valid driver's license and clean driving record required and must be maintained as an ongoing requirement of this position.
• High School or GED – Required.
• Associate's Degree – Preferred.

Skills

• Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, and pleasant telephone etiquette.
• Able to perform basic math functions such as addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals, and metric scales; computing rate, ratio, and percentages, and drawing and interpreting bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
• Working knowledge of Microsoft Office.
• Intermediate to advanced skills with Microsoft Excel and/or Access.
• Become proficient in the current business system.
• Basic knowledge of features, benefits, and use/application of a broad range of industrial products.
• Strong communication, negotiation, and teamwork skills; ability to work independently and prioritize tasks; strong attention to detail and analytical ability required.

Physical Demands

• Sit: Frequently – 21% to 50% of the time.
• Walk: Frequently – 21% to 50% of the time.
• Use hands to finger, handle, or feel: Constantly – at least 51% of the time.
• Stoop, kneel, crouch, or crawl: Occasionally – up to 20% of the time.
• Climb or balance: Occasionally – up to 20% of the time.
• Talk, hear, taste, smell: Constantly – at least 51% of the time.

• Weight and Force Demands:
• Up to 10 pounds – Constantly – at least 51% of the time.
• Up to 25 pounds – Frequently – 21% to 50% of the time.
• Up to 50 pounds – Occasionally – up to 20% of the time.

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold – Occasionally – up to 20% of the time.
• Handles or works with potentially dangerous equipment – Occasionally – up to 20% of the time.
• Travels to offsite locations – Constantly – at least 51% of the time.

Schedule

Work Hours: 8am - 5pm

Benefits

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• Short-Term and Long-Term Disability Insurance.
• 401K with Employer Match.
• Paid vacation and sick time.
• Paid company holidays plus flexible personal days per year.
• Tuition Reimbursement.
• Health & Wellness Programs.
• Flexible Spending Accounts.
• HSA Accounts.
• Commuter Transit Benefits.
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance.
• Employee Discount Programs.
• Professional Training & Development Programs.
• Career Advancement Opportunities – We like to promote from within.