VMI Operator, Service & Repair

About the role

Vendor Managed Inventory (VMI) Operator - Van Nuys, CA PACE Supply is a leading wholesale distributor of plumbing, HVAC, hydronics, fire protection, water treatment, and industrial supplies throughout the West Coast. As an employee-owned company, we are committed to delivering exceptional customer service while creating long-term career growth opportunities for our team members. We are currently seeking a motivated and customer-focused Vendor Managed Inventory (VMI) Operator to support customer operations on-site at customer facilities in the San Francisco market. The On-Site Vendor Managed Inventory (VMI) Operator manages inventory directly within a customer’s facility to ensure accurate stock levels, timely replenishment, and outstanding customer support. This role serves as the primary PACE representative on-site and combines inventory management, order fulfillment, customer service, relationship building, and process improvement to strengthen partnerships and drive operational efficiency.

Responsibilities

• Operate and manage Vendor Managed Inventory (VMI) systems directly within the customer’s facility
• Perform daily inventory checks to maintain accurate stock levels and identify shortages
• Stock, organize, and maintain inventory for efficient workflow and accessibility
• Create and process replenishment orders based on customer usage and demand
• Maintain accurate inventory counts and documentation
• Provide quotes, process orders, and fulfill urgent customer product requests
• Deliver responsive and professional customer service on-site
• Serve as the primary point of contact between the customer and PACE Supply
• Resolve inventory and product-related issues quickly and effectively
• Identify opportunities to improve inventory flow and operational efficiency
• Collaborate with internal sales, branch operations, and support teams
• Proactively resolve stock shortages and supply chain challenges
• Support continuous improvement initiatives that enhance the customer experience
• Build strong relationships with customer personnel and contractors
• Maintain a professional, solution-oriented presence on-site
• Foster trust and communication between PACE and the customer

Requirements

• High school diploma, GED, or equivalent experience
• Must be at least 18 years old
• Valid driver’s license required
• Ability to work independently in a customer-facing environment
• Strong organizational and communication skills
• Basic computer proficiency and experience using inventory or order entry systems
• Successful completion of a comprehensive background check (PACE will consider qualified applicants with a criminal history pursuant to California employment regulations)
• Pass a physical examination to assess fitness for the position's requirements
• Pass a drug test to ensure a drug-free workplace
• Frequently required to stand, walk, reach with hands and arms, and talk or hear
• Ability to lift items that weigh up to 50 lbs. regularly (including carrying, dragging, walking with materials, using a hand‑truck)
• Prolonged periods of standing or sitting at a desk and working on a computer
• Specific vision abilities required: distance vision, peripheral vision, depth perception